Lead Disaster Case Manager

The status of employment is determined by contractual obligations and contract funding. Length of employment subject to change.

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

SUMMARY:

The Lead Disaster Case Manager provides advanced case management services to disaster survivors while offering leadership, guidance, and support to the Disaster Case Management team. This position ensures consistent, highquality service delivery, oversees complex cases, assists with training and mentoring staff, and serves as a key liaison between case managers, community partners, WA EMD, and the Disaster Services Director.

EDUCATION AND WORK EXPERIENCE:

• Bachelor's degree or at least three years of relevant case management experience in the social services field.
• Previous disaster experience a plus.
• Preferably will have the knowledge of social services and local resources with demonstrated ability to provide referral information to meet individual and family needs.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bilingual Spanish/English preferred
• Strong leadership, coaching, and teambuilding skills
• Advanced knowledge of social service delivery systems and county/state/federal resources
• Excellent organizational, timemanagement, and communication abilities

• Ability to work independently and collaboratively
• High attention to detail and accuracy in documentation

• Self-motivated and able to work effectively and efficiently with a minimum of supervision
• Flexible
• Team player
• Excellent telephone skills
• Ability to manage complex cases and support staff with challenging situations
• Strong problemsolving skills and the ability to make sound decisions under pressure.
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Must be able to communicate effectively both written and orally with other staff, clients, and the greater public
• Must have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population
• Must be able to cooperate with The Salvation Army policies and procedures and possess a willingness to follow these as required by The Salvation Army headquarters and administration
• Must have a working knowledge of budgeting and general knowledge of business protocols
• Must have a valid driver's license and ability to pass TSA MVR check and in-house driving test
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check
• Ability and willingness to keep information confidential

SOFTWARE-RELATED SKILLS:

• Proficiency in Microsoft Office (Word, Excel) and database systems
• Microsoft Access, PowerPoint, and Publisher, helpful
• Demonstrated experience working with email software required.
• Working knowledge of integrated database applications and ability to use new software programs with basic training

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides leadership, guidance, and support to Disaster Case Managers, ensuring consistent and effective service delivery.
• Conducts case consultations, reviews case files, and assists staff with complex or highneed cases.
• Supports the Disaster Services Director in coordinating case management operations and workflow.
• Assists with onboarding, training, and mentoring new case management staff.
• Conducts needs assessments and provides resources and referrals for assigned cases, including highcomplexity or escalated cases.
• Ensures compliance with program standards, documentation requirements, and funding guidelines.
• Monitors case progress and outcomes, ensuring timely and accurate data entry.
• Serves as a liaison to internal programs, external agencies, Long Term Recovery Groups, and community partners.
• Provides crisis intervention and resource navigation for individuals and families affected by disaster.
• Assists clients in accessing public and private benefits and coordinates referrals to appropriate services.
• Represents The Salvation Army at meetings, trainings, and community events.
• Supports quality assurance efforts and contributes to program improvement initiatives.
• Performs other duties as assigned by the Disaster Services Director.
• Conducts, thorough needs assessment and develops a recovery plan to address identified disaster related un-met needs.

• Providing relevant information and affective referrals for clients as part of a comprehensive and mutually agreed upon recovery plan
• Develops a relationship with client families so as to provide the best advocacy and direction to these families to ensure their reaching self-sufficiency;
• Assists the survivor to determine the best course of action for both short and long term recovery.
• Develops implements and monitors recovery plans with disaster survivors and their families to return at a minimum to pre-disaster level of well-being.
• Provides extensive and intensive case management and follow-up services.
• Provides crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction and other needs as presented by client.
• Utilizes knowledge of the resources available at all levels of government (federal, state and local), as well as government and community resources to make appropriate referrals to resolve identified issues.
• Mobilizes resources to achieve desired outcomes in accordance with service plan goals
• Maintain timely input and upkeep of client records
• Conducts home visits as necessary.
• Advocates and interacts with other service providers on behalf of participants.
• Ensures complete case files and presents case files to Program Manager for review;
• Maintains current and accurate documentation of services provided to clients.
• Identifies and connects disaster survivors to resources on the local, state, and federal level.
• Assists clients in applying for and receiving public and private benefits.

• Network with Long Term Recovery group and the community to provide referrals and resources to participants.
• Acting as a liaison to internal programs, external collaborations, and funding entities
• Represents The Salvation Army and its programs at meetings and events in a respectful and positive manner.
• Attends meetings and events as required by the Disaster Services Director
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
• Perform other duties as assigned

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate and effectively communicate over a telephone
• Ability to operate a desktop or notebook computer
• Ability to lift up to 40 lbs. (usually boxes or bags)
• Ability to access and produce information from a computer
• Ability to understand written (printed or handwritten) information
• Ability to operate a motor vehicle
• Ability to sweep, clean, shovel snow, and perform other janitorial tasks as needed.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization's need or when circumstances change.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.