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THE POSITION
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NOTE: This posting will close on JANUARY 22, 2026 or after 30 applications are received, whichever occurs first. Are you ready to embrace an exciting opportunity that highlights your commitment to public safety while helping individuals through the essential process of obtaining their driver's licenses? In this position, you will be instrumental in maintaining a smooth and efficient operational workflow. You will connect with applicants from diverse backgrounds, leveraging your communication skills and customer-oriented mindset. By becoming part of this team, you will not only foster your personal and professional development within the Department of Transportation but also play a crucial role in enhancing road safety by ensuring that only qualified individuals receive their licenses.
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DESCRIPTION OF WORK
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In this position, you will be responsible for welcoming customers, verifying their identification, and assisting them with application forms while entering data into online licensing software. You will also provide relevant forms and informational brochures tailored to customer needs, administer standardized knowledge tests to evaluate applicants' understanding of motor vehicle laws, and conduct vision screenings using a telebinocular instrument. Furthermore, you will accurately input test results and applications into the system, respond to public inquiries, and ensure customers are informed about available services, including REAL ID requirements and various licensing options. Additionally, you will generate Restoration Requirements Letters upon request and maintain proper documentation for fee waivers when applicable, all while adhering to established guidelines and customer service policies. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:
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REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
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QUALIFICATIONS Minimum Experience and Training Requirements:
- One year of experience obtaining, evaluating, and providing information to the public.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
Legal Requirements:
- This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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EXAMINATION INFORMATION
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- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
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