General Manager

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MV Transportation is seeking aGeneral Manager who will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

General Manager shall have sufficient skills and capability to oversee the functions of this contract and the ability to make decisions as required and shall not have to frequently refer to upper management for decisions. General Manager shall supervise the daily work activities of all Operators, supervisors, dispatchers, maintenance and utility workers, sub-contracts, and other personnel necessary to support system operations.

General Manager shall be responsible to the City for the safe, reliable, and effective supply of all work. General Manager shall work cooperatively with the City and be accountable for all substantive matters pertaining to the provision of transit Services as provided under this Contract. General Manager shall be available during normal business hours (typically Monday-Friday, 8:00 a.m.-5:00 p.m.) and at other times as situations dictate (e.g. emergencies). The City shall approve the General Manager.

General Manager functions include but are not limited to:

(1) Ensuring all performance goals are met.

(2) Effective operations design, scheduling, and management.

(3) Maintaining an adequate and competently staffed organization.

(4) Providing proper fleet maintenance.

(5) Effective quality assurance for all divisions.

(6) Complete and accurate data collection, compilation, analysis, and reporting as required by law and the Contract

(7) Compliance with FTA and other federal, state, and local regulatory requirements.

(8) Effective environmental compliance and sustainability management.

(9) Professional response to comments and concerns of passengers and the public.

(10) Effective response to specific requests for other assistance as the need arises.

(11) Attending public meetings at the City's request.

(12) Maintaining a positive employee morale to assure good working conditions.

Job Responsibilities:

Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
• Oversee safety and training programs, plans and processes to ensure compliance withcompany, contract and regulatory requirements.
• Maintain client contact routinely to meet or exceed expectations.
• Conduct periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations.
• Implement, promote and adhere to company policies and procedures.
• Participate in location(s) labor and employee relations activities.
• Provide insight and information to support location(s) contract renewals.
• Create and present location(s) annual budget.

Talent Requirements:

• College degree or equivalent business management experience.
• Management experience required specifically in Fixed Route Management, experience with paratransit is also a plus.
• Must have a minimum of (5) five years of comprehensive experience in operations management and a combination of (7) seven years of management or supervisory experience in a transit environment with knowledge of Trapeze scheduling software.
• Must have labor/union(s) negations/expenses expertise.
• Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
• MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills.
• Additional duties/responsibilities based upon individual contract requirements.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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