eCommerce Content Operations Specialist

If you're someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. If you are ready to immerse yourself in an environment, that helps shoppers naturally, intuitively, and enjoyably find real, honest, affordable goodness to meet them wherever they are on their wellness journey, we'd like to hear from you. Join us to begin YOUR journey and be a part of the Fresh Thyme Market Team!

Fresh Thyme Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Team member discount

• Career growth opportunities

Duties and Responsibilities

• Create, maintain, and monitor Fresh Thyme's website and mobile application product and content operations to ensure a seamless user experience
• Manage and maintain site and app functionality in partnership with Digital Product Owner(s).
• Partner with Digital Product Owner(s) to ensure Content Management System (CMS) functionalities and enhancements are up to date with latest code releases.
• Responsible for Quality Assurance within the CMS operations workflow, as well as the customer-facing content published in production.
• Manages aspects of SEO alongside Digital Merchandising Specialists and Agency partners.
• Collaborates with Marketing department, Customer Service, Operations and Technical Support (including 3rd party services) to discuss, analyze and resolve website and mobile application issues.
• Assist with website and mobile application troubleshooting during the development of new and existing projects.
• Monitor and report out on Sales and Engagement analytics across web and app channels.

This description is not inclusive of all responsibilities within the position; may perform additional duties.

Required Experience + Skills

• At least 2-years of professional experience in eCommerce, website or mobile application maintenance or content operations.
• Proven experience with operationalizing content into Content Management Systems.
• Experience with SEO knowledge and non-technical SEO best practices.
• Proficient in HTML, CSS. Basic graphic design a plus.
• Strong organizational and project management skills.
• Fundamental understanding of web-based design principles.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• High attention to detail and quality assurance.
• Effective time-management skills.
• Passion for creating and upholding a seamless customer shopping experience with strong attention to detail.
• Experienced in Google and Adobe Analytics.
• Proficient in Microsoft Office.
• Experienced in Agile methodologies.

Education

Bachelor's or Technical Degree preferred in Digital Integrated Marketing or similar.

Minimum 2 years previous professional experience in eCommerce or Digital Marketing.

At Fresh Thyme, our team members Thrive. We offer competitive compensation, incentive programs, and recognition programs that allows our most successful team members to be rewarded for their passion, dedication, and the results they consistently drive. Therefore, we are committed to offering competitive pay that reflects market standards and ensures consistency within our organization.

The pay range for this position is listed below. The actual rate offered will meet or surpass the legal wage requirement for the job's location.

This pay range represents the minimum and maximum base pay for the position, which is determined by factors such as market data, the qualifications required, the level of responsibilities associated with the role and other roles at this same level. Specific pay rates will be within this range and based on your experience, qualifications, and skills compared to the internal team of this role.

Compensation for this position also includes incentive bonus opportunities that may vary based on individual and company performance. Specific details will be discussed during the hiring process.

Our team members Thrive because we are committed to the whole person. Not only do we offer a comprehensive benefits package for our full-time team members that includes medical, dental, and life insurance, but we also offer a variety of programs designed to support our part-time members as well. ALL Fresh Thyme team members enjoy paid parental leave, our 24/7 Employee Assistance Program, and our 401(k) plan with an employer match. We are dedicated to creating a work environment that promotes work-life balance, long-term health and financial security, and continuous professional development. Come Thrive with us!