Technology Support Technician

High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

The Technology Support Technician (Temporary) provides day-to-day technical assistance to faculty and staff at North Carolina Central University to ensure effective use of campus technology. This position delivers one-on-one troubleshooting support and plays a key role in maintaining reliable technology services across campus.

The technician supports departmental computer labs, technology-enhanced classrooms, faculty and staff offices, and conference rooms by performing basic break/fix tasks. Responsibilities include hardware and software support for standard, campus-licensed equipment and coordination of imaging processes. The role also offers foundational support for hardware, applications, operating systems, and networking to resolve routine technical issues efficiently.

All work activities are documented through the university's IT service management system (TeamDynamix), including ticket submissions and updates for completed tasks.

Success in this position requires a strong technical foundation, excellent problem-solving abilities, and a customer-focused approach to service. This is a two-month temporary position.

North Carolina Central University's Information Technology Services ( ITS) provides information technology services to schools and departments, administrators, staff, students, and the growing online and distance education student population. The objectives of ITS are to Improve the operational effectiveness and efficiency of the administrators, faculty, and staff at NCCU through the use of technology, enhance the teaching, learning, and research process through the use of technology, and to provide adequate support of the technology that is deployed.

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.