Mental Health Manager

For more than55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

For more than55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

FHCSD is now one of the largest providers of behavioral health services in San Diego County, and we are continuing to grow to meet the needs of our community.

"Why I'm here at FHCSD is because it's a really important place for folks to get access to mental health services.... They're doing great work to think about the whole person. Not just the physical health, but the mental health side."

Mandy K. Cohen, MD, MPH, Centers for Disease Control and Prevention Director

Job Roles

• Build positive relationships, inspire others to perform at a higher level, prepare career development plans and retain an accountable workforce.

• Coach and counsel staff and administer appropriate disciplinary action in a timely manner.

• Provide/ensure staff receive all new hire and annual trainings on time.

• Administer day-to-day operations of assigned clinics, and/or assigned programs to include scheduling and patient service management.

• Establish operational objectives, and develop and implement plans for meeting tactical and strategic objectives as reviewed by senior management.

• Oversee administration of integrated care activities at assigned clinics to include data collection and report generation. Track site productivity and utilization rates. Monitor on-going revenue and expenses. Collect and analyze data, prepare necessary reports, and develop improvement plans as necessary.

• Provide direct patient services as appropriate within scope of licensure.

• In collaboration with Mental Health Senior Management Team, actively participate in organizational short and long-term planning and implementation activities.

• Oversee and directly participate in project planning, implementation, and assessment at assigned clinics.

• Complete all required documentation accurately, in a timely and thorough manner, in accordance with department standards. Ensure documentation complies with patients insurance requirements. In addition, monitor documentation of direct reports and assigned clinics to ensure maximum revenue realization.

• Ensure applicable regulatory and department standards are met or exceeded on an ongoing basis (i.e., JCAHO, OSHA, Safety Standards, etc.).

• Ensure assigned clinics and/or programs are managed in a fiscally responsible manner to include grants implementation and requirements as directed in collaboration with other FHCSD departments and clinics as applicable.

• Ensure assigned site is well maintained and in compliance with FHCSD policies.

• May accept warm handoffs from non-mental health clinics at the same location. Ensure work collaboratively with other managers in addressing and servicing difficult patients.

• Ensure mental health staff are kept informed and adhere to policies and procedures that relate to the mental health clinic.

• Participate in continuous improvement activities and ensure appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.

• Perform other duties as assigned.

Education/Certifications/Licenses/Registrations

• Current California Clinical Psychologist licensure.

• Master's Degree in Social Work, Psychology, or closely related field required.

• Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advance Resuscitation Training.

• Possession of First Aid/CPR certificate issued by an authorized agency.

• Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver's license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Mileage and other reimbursement governed by policy.

Experience/Specialized skills (including Language)

• 3 years of experience in a social service/behavioral health field to include administrative experience required.

• 2 - 3 years of progressively responsible experience in Clinical supervision preferred.

• 1 - 2 years of experience in the provision and/or supervision of mental health services provided preferred.

• Ability to provide support, structure, empathy, sound judgment, insight into human behavior and family relations.

• Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.

• Clinical skills appropriate to scope of practice and clinical judgment necessary to implement the treatment plan.

• Excellent interpersonal and customer service skills.

• Demonstrated ability to be culturally sensitive and respect diversity.

• Knowledge of current counseling theories and best practices with the ability to translate best practices into meaningful culturally appropriate resources.

• Knowledge of budgets, fiscal planning, grant programs, and reporting requirements.

• Knowledge of supervisory practices and techniques to include performance management and employee development.

• Excellent written and verbal communication skills to include ability to communicate effectively with patients and family members who speak English as a second language.

• Bilingual in English/Spanish preferred.

• Exceptional organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals.

• Strong critical thinking skills to include analytical and problem solving skills.

• Knowledge of community resources, health and social service systems in San Diego County with skill in establishing working relationships with community partners.

• Intermediate skills in computer applications and software to include Microsoft Office applications.

Work Environment
FHCSD's services are all outpatient and designed for those struggling with mild to moderate acuity levels. You will have support from other therapists, case managers, a scheduling team, administrators, and a wide range of other medical professionals in our facilities. The Mental Health Department strives to create an inclusive community that fosters teamwork and continuous learning. In addition to a structured orientation process, all newly hired therapists participate in our Buddy Program so you have a designated peer to help you adjust and succeed in your new position.

Our History

Family Health Centers of San Diego (FHCSD) is a 501(c)(3) nonprofit organization rich in history and tradition. In 1911, the San Diego Industrial School was built on the site where our first clinic now stands. This school was originally a settlement house that provided Barrio Logan's immigrant residents with social services. The community grew around this location, and by 1940, Barrio Logan had become one of the largest Mexican-American communities on the West Coast.

In October 1970, Laura Rodriguez and a group of community members sought to bring much-needed medical services to Barrio Logan. The day the group began occupying the building, Laura had attended a Barrio Logan Community Action Committee meeting where she passionately advocated that it should function as the site of a community health clinic. When the request fell on deaf ears, the protest was initiated that evening. Other community members, including several fearless abuelitas, participated in the building occupation by remaining inside overnight. When the police arrived, none dared arrest the grandmothers.

After eight days of occupation, succeeded in negotiations with the City of San Diego and the community. This led to the gifting of the building to the community of Barrio Logan and the establishment of the Chicano Free Clinic. Medical care delivery began two evenings a week, and the health center saw approximately 150 patients each month.

This building eventually became Logan Heights Family Health Center, the flagship clinic of Family Health Centers of San Diego (FHCSD). FHCSD has since transformed into the tenth largest health centers in the country, providing care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured.

#IndMentalHealth

We are excited to share that the salary range for this position is:

Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.