O2C - Subject Matter Expert (SME)

Requisition ID: 34529

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient's life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

Sr. Manager - SAP S/4HANA Order-to-Cash (OTC) Subject Matter Expert (SME)

LOCATION: Lakewood, CO

JOB SUMMARY:
We are seeking a highly skilled and experienced leader to serve as the Subject Matter Expert (SME) for the Order-to-Cash (OTC) process during the global SAP S/4HANA transformation. This position is crucial to the success of the implementation and will have a significant impact on shaping the future-state OTC processes. The ideal candidate will have deep functional knowledge in OTC, a passion for driving business transformation, and a commitment to operational excellence.

As the OTC SME, you will lead the business-side representation for Customer Service and OTC throughout the SAP S/4HANA implementation lifecycle. From design to deployment and stabilization, you will ensure that the system is configured to meet global business needs while driving user adoption and process efficiency. This is a highly visible, career-defining role ideal for a transformational leader with deep functional knowledge and a passion for operational excellence.

ESSENTIAL DUTIES:

• Serve as the business-side SME and strategic leader for the Customer Service and OTC process areas in the global SAP S/4HANA implementation.
• Lead the design of future-state OTC processes, ensuring they are standardized, efficient, and aligned with business goals and regulatory requirements.
• Represent the Customer Service function in global and local workshops, facilitating discussions to ensure business requirements are accurately captured and addressed in system design.
• Collaborate closely with global business teams, system integrators, and IT to define, document, and validate standardized OTC processes.
• Conduct fit-gap analysis, process documentation, and blueprinting to ensure seamless integration of future-state processes into the SAP system.
• Lead and coordinate user acceptance testing (UAT), data validation, cutover planning, and hypercare activities, ensuring business readiness and smooth system adoption.
• Drive change management efforts by contributing to the development of training materials, communication strategies, and user readiness programs to support successful adoption.
• Act as the primary liaison between Customer Service and the SAP program team, facilitating issue resolution, risk management, and ensuring effective communication throughout the implementation.
• Champion the post-go-live stabilization phase, ensuring consistent execution of new processes and tools, and continuously driving process improvements.
• Collaborate with cross-functional teams, including Sales, Logistics, Finance, and Quality, to align on master data governance, audit readiness, and operational efficiency.
• Ensure future-state designs are scalable, auditable, and aligned with long-term business strategies and growth objectives.
• Provide expert guidance on global best practices for OTC, ensuring compliance with internal policies and external regulations.

MINIMUM QUALIFICATION REQUIREMENTS:

Education

Bachelor's degree in Business Administration, Supply Chain, IT, or related field. Advanced certifications or an MBA is a plus or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Experience

• Minimum of 8 years of experience in Customer Service, OTC, or Logistics, with a proven track record of success in cross-functional roles.
• Extensive hands-on experience with SAP, particularly in the OTC module, and familiarity with the capabilities and limitations of SAP S/4HANA.
• In-depth knowledge of end-to-end OTC processes, including order management, billing, claims, and credit controls.
• Strong business transformation background, including previous experience in systems implementations or process optimization projects.
• Proven ability to lead complex projects, manage competing priorities, and work collaboratively across multiple teams and geographies.
• Excellent analytical, problem-solving, and communication skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.
• A strong commitment to continuous improvement, operational excellence, and driving value through technology.
• Ability to thrive in a fast-paced, dynamic, and project-driven environment.
• Willingness to commit fully to the project lifecycle (up to 2 years) to ensure successful implementation and post-go-live support.

This is an exciting opportunity for a transformational leader to play a pivotal role in a global SAP S/4HANA transformation project. If you have a passion for process excellence and a drive for continuous improvement, we encourage you to apply.

Target Pay Range:$130,100.00to$162,600.00 -Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:20.0%

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family.Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more.To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates.For us, it's about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2024, Terumo Blood and Cell Technologies reached $1.5 billion in revenue.
• We employ nearly 8,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  
  
  
  • Respect - Appreciative of others
  • Integrity - Guided by our mission
  • Care - Empathetic to patients
  • Quality - Committed to excellence
  • Creativity - Striving for innovation
  
  
  
  
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $2.4 million USD since 2025.

We are proud to be an Equal Opportunity Affirmative Action Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment.Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.