Asst. Manager, Professional Services

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Interested in working with us? Check out this exciting opportunity at New Era Cap's Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site cafe, fitness center, and Flagship store.

Apply to join New Era's team!

The Professional Services Assistant Manager is responsible for ensuring accurate and on-time execution of all on-field programs across events and leagues. By delivering exceptional account management, this role partners closely with league representatives and equipment managers to drive seamless program delivery and customer satisfaction.

Responsibilities

• Manage relationships with equipment managers by frequently interacting with, and communicating directly to ensure requests, issues and concerns are being prioritized, addressed and resolved in a timely manner
• Predict, diagnose and problem solve using process improvement skills and root cause analysis to exceed expected job requirements with mature judgment
• Manage all orders from creation to delivery which includes but not limited to programs, stock, cap machine, etc.
• Serve as primary contact for B2B Team to ensure all pertinent programs are launched accurately and in a timely fashion
• Collaborate effectively across all internal functions to ensure timely and accurate delivery across entire order demand. Assess and resolve any issue(s) that prevent orders from meeting league on field demand
• Provide accurate, timely response to Equipment Manager's inquiries such as order status, tracking, etc.
• Provide support functions essential to assigned leagues/equipment managers, including but not limited to:
  1. Assist in product launch emails including hot market
  2. Generate ROAL Material IDs & support GCP order process (ROAL / GCP Worksheets) in addition to Job Tracker responsibilities
  3. Communicate and manage league team allotments - per individual league agreements, manage and reconcile each team's credit allotment for product
• Lead continuous improvement projects as assigned to enhance customer experience and improve business initiatives by creating and implementing action plans to address service issues related to assigned equipment managers
• Lead cross-training within department to ensure liaison/backup as necessary
• Coordinate and manage all marketing materials and product needed for league and owner meetings
• Provide regular and ad hoc reports through SAP/BI on a regular basis
• Keep all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Strong computer skills; Microsoft Word, Excel and PowerPoint and the ability to learn and utilize new systems
• Ability to establish relationships and interact with various levels within the organization
• Ability to manage multiple priorities, meet deadlines and efficiently prioritize workday to maximize productivity
• Strong verbal and written communication skills with the ability to communicate effectively and professionally
• Enthusiastic, proactive, and positive person who adapts to change and with urgency and persistence
• Ability to be innovative and creative when handling difficult business challenges
• Build and maintain relationships with external stakeholders
• Must be punctual and possess a strong work ethic
• Previous experience with SAP preferred
• Ability to work with minimum supervision and independently prioritize work without missing critical deadlines
• Ability to assist with implementation of strategic initiatives
• Knowledge of basic business principles and financial principles
• Ability to anticipate, diagnose and problem-solve using process improvement skills and root cause analysis to exceed expected job requirements with mature judgment
• Ability to evaluate and understand supply chain operations to effectively manage change
• Must be able to lift and carry up to 10 lbs

Education and Experience

• Bachelor's degree in Business Administration, Marketing, or related field preferred; relevant job experience in lieu of degree will be considered
• Three (3) to five (5) years of experience in account management or customer service in a consumer product based environment

Travel Requirement

• 5% - 10%; domestic and/or global

The salary range for this posted position is $60,000 - $70,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation will fall within this range and is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

New Era Cap, LLC's casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering competitive compensation, a generous PTO policy, along with world-class benefits designed to promote health, financial stability, and personal growth.

As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!