People Partner Coordinator

Job Title: HR Shared Service Coordinator/ People Partner Coordinator

Duration: 6 months

Location: Normal IL 61761

Pay Rate: $26.00 - $27.00 hourly

JOB DESCRIPTION

What you'll do

• Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics-via case, chat, and occasional walk-ups.
• Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full.
• Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate.
• Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.
• Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support.
• Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience.
• Meet quality and timeliness standards (SLA, CSAT, first-contact resolution) while maintaining confidentiality and compliance.
• Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.

What you'll bring

• 2+ years in HR shared services, People Operations, or high-volume employee/customer support.
• Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools).
• Clear, empathetic communication-you simplify complexity, document well, and tailor your message to the audience.
• Sound judgment and discretion with sensitive information; strong attention to detail and follow-through.
• Bias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong.
• Bonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.