Operations Manager, Social Impact

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry

We are seeking a Social Impact Operations Manager to support our growing Social Impact team in Denver, CO. In this position, you will partner with the Social Impact team to strengthen day-to-day operations and continuously improve how work is done. Put practical systems and processes in place so programs run more efficiently and create greater impact for the business and our communities. Improve data quality, results-tracking, and reporting. Additional responsibilities may include:

Operational Excellence

• Develop and lead initiatives that improve business performance processes, identify and mitigate risks, enhance productivity, and ensure a common delivery platform across programs.
• Drive continuous improvement; streamline and codify business processes and standard operating procedures across the department.
• Support change management initiatives within the department that enable the team and outcomes. Resolve operational and interdepartmental problems efficiently, working proactively to reduce underlying issues and to create improvements.
• Ensure effective coordination between department programs to ensure consistent delivery of strategic initiatives.
• Assess and mitigate program and department risk.

Reporting & Data QA/QC

• Lead and support reporting (including annual Impact Report and customer compliance reporting).
• Manage PowerBI dashboard and subsequent datasets.
• Improve data quality; establish QA/QC process for department data, metrics and KPIs.
• Improve results-tracking; enhance value of the department's contributions; drive measurable and concrete impact within the team and business.
• Maintain information and systems supporting regulatory and customer compliance. Propose and develop innovative solutions.
• Provide strategy recommendations for enhanced ESG reporting and customer compliance.
• Help mine data-driven insights to inform communications and messaging leveraging both qualitative and quantitative results.

Business Rhythm & Planning

• Meet regularly with program leads to establish and manage key projects and associated schedules.
• Provide continuous reporting to Sr. Leader of business health, e.g. monthly, quarterly and annual financials, operational Key Performance Indicators, staffing, and strategic operational opportunities.
• Serve as a strategic partner to Sr. Leader on annual planning and budgeting.

Project Management

• Establish and act as an invaluable partner in successful delivery of Social Impact projects and initiatives; establish rapport, trust and authority to influence end-to-end adoption of systems and processes
• Oversee large scope projects and programs within the Social Impact business unit as assigned.
• Support broader "OneTeam" department initiatives and goals at a cross-functional level.
• Partner with and support program leads and teammates with effective implementation of Standard Operating Procedures and project plans.
• Communicate operational performance expectations; hold team members accountable.
• Demonstrate accountability for tracking outcomes, deliverables, and results of all initiatives.
• Inspire a shared vision that raises performance, ignites creativity and unlocks the potential of team members and self.

Performs other duties as assigned.

What You Need to Succeed at McKinstry

• Bachelors degree in business, project management, operations, or other relevant field.

• 10+ years of relevant professional experience required; experience in an operational role desired.

• Project management credential (e.g. PMP) desired.

• Experience with managing business data, metrics, KPIs and reporting. Familiarity and experience with ESG reporting and subsequent initiatives (e.g. Ecovadis, SASB, GRI, SBTi, SDGs, etc.) desired, but not required.

• Experience in Social Impact, CSR, or ESG desired, but not required.

• Commitment to social responsibility and sustainability non-negotiable.

• Ability to understand and assess both quantitative and qualitative data including diversity data, greenhouse gas emissions data, and employee engagement data desired.

• Proven ability to lead cross-functional projects and programs and mentor junior staff.

• High emotional intelligence and professionalism.

• Demonstrated ability to prioritize work, meet deadlines, juggle multiple assignments and resources, and maintain attention to accuracy and detail.

• Demonstrated ability to provide feedback and hold team members accountable.

• Excellent time management and organizational skills required.

• Excellent customer service skills.

• A willingness to learn and work "above and beyond" required.

• A collaborative and process improvement mindset required.

• Passion for leading and coaching others required.

• Strong verbal communication skills required.

• Strong organizational, analytical, and problem-solving skills.

• Advanced knowledge of Microsoft products, including Word, Excel, PowerPoint, PowerBI, Outlook, and SharePoint required.

PeopleFirst Benefits

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• "Building Good" paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.

The pay range for this position is $80,100 - $134,400 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment iscontingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.