TEMPORARY Benefits and Claims Administrator

As the Benefits and Claims Administrator for Start Hearing, this position will require excellent customer service as well as strong attention to detail as this role is the liaison between the provider and the payor to work with both parties to obtain patient information, documents and approval for hearing aids and services. This role will require a focus on obtaining patient verification of benefits, administering the patients claim and following up with the payor and provider, as necessary. Additionally, you will be required to understand basic insurance coverage, eligibility, and details of submission processes to access the hearing benefit and communicate the final decision based on the payor or contracts decision on the hearing aid/service request.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.

Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.

We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

JOB RESPONSIBILITIES

• Verification of Benefits

• Run timely Verification of Benefits for prospective patients

• Use portals and online resources to confirm policy status and eligibility

• Communicate in a professional manner internally, with providers and payors

• Claims

• Respond promptly and thoroughly to provider, payor and patient inquiries via phone, fax, or email

• Make a high volume of claim aging follow up calls to payors to resolve for payment

• Maintain Monthly Order/Claims Spreadsheet

• Understand brand, sales, provider network & patient structure to direct complex inquiries to appropriate staff

• Answer incoming calls - as first point of contact for providers, patients, and payors inquiries

• Be able to support billing team on all processes

• Other duties/responsibilities as assigned

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

• Education (i.e. 4-year college degree, license, certification)

• High school diploma from an accredited institution; General education degree

• Experience (i.e. years of work experience related to the job)

• 2-5 years of experience in customer service activities and sales related functions

Knowledge / Technical Requirements

• Solid computer experience with Windows programs; experience with CRM systems a plus.

• Phone sales process and direct selling

• Good product knowledge preferred but not required

Competencies, Skills & Abilities

• Excellent customer service skills

• Great enthusiasm for helping patients and providers

• Must be an energetic "self-starter" with the ability to work both independently and within a team

• Demonstrate current knowledge of hearing aid and hearing loss information

• Strong verbal, written and interpersonal skills with the ability to multi-task.

• Attention to details and time management are a must

• Previous experience in customer service/support environment

• Must be flexible, proactive and possess perseverance

• Should be able to operate well under tight pressure

• Able to address multiple projects simultaneously

Salary and Other Compensation:

The target pay range for this position is between $20.36- $21.00 hr. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

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