Special Projects Administrator

Special Projects Administrator (IT & Business Operations)

Protection Strategies, Inc. (PSI)
Location: Knoxville, TN

About PSI

Protection Strategies, Inc. (PSI) is a Service-Disabled Veteran-Owned Small Business providing security solutions and mission support services to the U.S. Government. We are mission-driven, people-focused, and committed to delivering high-quality outcomes with integrity and innovation.

Position Overview

PSI is seeking a Special Projects Administrator to manage IT Projects and support Business Operations. This person will be tasked with administrative coordination, reporting, tracking deliverables, and keeping internal initiatives organized and moving forward. The right candidate is an energetic, detail-oriented, and motivated person who is comfortable working across teams to help ensure tasks, deadlines, and priorities are clearly tracked and communicated.

Key Responsibilities

Project Coordination (IT)

• Support and coordinate IT projects from planning through completion
• Track tasks, timelines, and deliverables to ensure work stays organized and on schedule
• Maintain project updates in Jira, including basic ticket tracking and status reporting
• Schedule and facilitate recurring meetings (check-ins, working sessions, project updates)
• Document action items and follow-ups and ensure owners are aligned on next steps
• Identify minor risks or blockers and escalate concerns to leadership when needed

Business Operations Support

• Support the VP of Business Operations with day-to-day back-office tracking and coordination
• Maintain trackers for internal initiatives, deadlines, deliverables, and action items
• Assist with reporting, meeting preparation, notes, and follow-up communication
• Help coordinate cross-functional tasks across departments to keep initiatives moving
• Support organization of files, documentation, and process updates as needed
• Provide general administrative and coordination support for company-level priorities

Qualifications

• Two years of professional experience in project management, administration, coordination or project support roles.
• Interest in IT, technical projects, or working in a technology-enabled environment
• Familiarity with task tracking tools such as Jira (or willingness to learn quickly)
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong communication skills (written and verbal)
• Proficiency in Microsoft Office tools (Outlook, Word, Excel, Teams)

EEO Statement

We are an equal opportunity employer. All qualified applicants will be considered without discrimination based on race, color, religion, sex, national origin, age, disability, or protected veteran status. Employment offers will be contingent on passing a pre-employment drug screen.

Practical AI Application

• Applies AI tools to streamline workflows, enhance decision-making, and improve outcomes
• Understands the strengths and limitations of AI systems and exercises sound judgment in their use
• Continuously explores new AI capabilities and integrates them into day-to-day work where appropriate
• Uses AI in alignment with company and customer-specific policies, data privacy standards, and ethical guidelines
• Exercises discretion when using AI with sensitive or proprietary information
• Demonstrates awareness of bias, accuracy, and risk considerations when leveraging AI tools