Sr. Specialist II, Cloud Platforms & Operations

Job Description:

• Oversee performance, monitoring, emergency response, and capacity planning for enterprise cloud infrastructure across development, staging, and production environments.
• Drive automation and standardization of infrastructure provisioning, deployment pipelines, and self-healing systems using Infrastructure-as-Code and DevOps tools.
• Collaborate with operations, security, and DevOps teams to identify and resolve performance issues, enforce best practices, and improve overall operational maturity.
• Apply SRE principles to maintain service-level objectives (SLOs) and ensure reliability, observability, and fast incident resolution for cloud-hosted platforms.
• Continuously assess and improve cloud KPIs, SLAs, and performance metrics to ensure transparency, uptime, and alignment with business goals.
• Manage complex infrastructure tasks and projects, ensuring high security, compliance, and performance standards across public and hybrid cloud ecosystems.
• Perform post-incident reviews and root cause analyses to implement long-term fixes and continuous improvements to system resilience.
• Contribute to architectural decisions related to cloud infrastructure, networking, and security for highly available, scalable, and secure services.
• Provide technical guidance, mentorship, and leadership to junior cloud engineers and cross-functional stakeholders.
• Perform other duties that support the overall objective of the position.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline.
• Or, any combination of education and experience which would provide the required qualifications for the position.

• 6-7 years of hands-on experience in cloud infrastructure engineering, operations, or architecture roles.
• Deep experience deploying and managing services in public cloud environments such as AWS, Azure, or GCP.
• Strong background in high-availability system operations in complex, 24x7x365 enterprise environments.
• Proven experience with Windows Server administration, Linux systems, and hybrid infrastructure environments.
• Demonstrated experience with infrastructure automation, performance optimization, and security compliance in the cloud.

• AWS Certified Solutions Architect - Professional or AWS DevOps Engineer - Professional (or equivalent certification from Azure or GCP).
• CCNP or CCIE certification preferred, or equivalent experience in network design and security.

• Knowledge of:Knowledge of cloud computing platforms (AWS, Azure, GCP), enterprise networking and security architectures, and cloud-native infrastructure components such as IAM, VPC, load balancers, and auto-scaling. Proficiency with Infrastructure-as-Code tools (Terraform, CloudFormation, Puppet), scripting languages (Python, PowerShell, Bash), and cloud monitoring/logging platforms (CloudWatch, Datadog, ELK, Prometheus/Grafana). Understanding of DevOps and SRE practices, CI/CD pipelines, and agile operations methodologies.
• Skill in:Skilled in leading complex technical initiatives, collaborating across diverse technical teams, and communicating with both technical and executive audiences. Strong organizational skills.
• Ability to:Ability to troubleshoot infrastructure issues quickly and design resilient, secure, and scalable cloud solutions. Demonstrated ability to work independently and manage multiple projects in a fast-paced, evolving environment. Ability to prioritize , meet deadlines, and maintain attention to detail. Committed to continuous learning and improvement, with a proactive and adaptable mindset.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.