AI Gateway Operations Coordinator

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us.

We're seeking an AI Gateway Operations Coordinator to join our team and enable our teams to leverage AI to make our products better. In this role, you will lead client engagement and operational support for our AI Gateway and agent platforms. Your initial focus will involve taking over setup and support for these tools, managing client provisioning, and handling access control to ensure a seamless onboarding experience. You will work closely with AI coaches, product teams on requirements, enterprise architecture, and infrastructure teams to support this GCP based system.

This position may be worked remotely from of any of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Birmingham, AL; Cedar Falls, IA; or Louisville, KY. May require occasional travel, up to 10% for meetings, trainings or conferences. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Consults internal and external groups by explaining product behaviors and introducing groups to integration options
  
• Creates integration examples for product groups working to integrate with Jack Henry's API services.
• Creates design documentation, educational material, and presentations.
• Acts as project lead on more standard integration solutions for JH internal teams, customers, or third-party integrators.
• Performs system analysis and programming activities, which may require extensive research and analysis.
• Provides technical/engineering support for new and existing applications from code delivery until the retirement of the application.
• Provides both individual and budget-level tasks and product effort estimates/costs.
• Creates required technical documentation.
• Adheres to documented departmental and corporate standards. Participates in the definition and documentation of standards.
• Collaboratively works with the customer support team to resolve or diagnose defects.
• Researches problems and develops solutions to the problems.
• Conducts unit testing and integration testing for functionality and limits.
• Performs other duties as assigned.

What you'll need to have:

• Minimum of 4 years of experience in IT operations, product support, and/or programming.
• Experience with AI tools, either as a user or working on projects/initiatives related to AI use.
• Experience managing cloud tools or infrastructure in either AWS, Azure, and/or GCP
• Experience with Python or a similar scripting language.
• Experience in a customer-facing technical support or implementation role.
• Strong communication skills with proven ability to clearly communicate complex technical topics and tailor messages to different stakeholder groups.

What would be nice for you to have:

• Bachelor's degree preferred.
• Experience with Datadog, Splunk, Dynatrace, or similar log analysis tools.
• Experience building AI tools and bots.
• Experience working within the SDLC.
• Experience deploying production code.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

#INDTech