SOC Tools Administrator

Edgewater Federal Solutions is seeking a Systems Operation Center (SOC) Tools Administrator to support the IT program at a major national laboratory.

Key Responsibilities:

Linux Systems Administration & VM Management: Stand up, configure, and maintain RHEL & Windows *heavier on the RHEL* Virtual Windows Machines across multiple networks.
• Ensure these systems are optimized to host monitoring agents and core software.
• Technical Maintenance: Perform regular installations, patching, and vulnerability remediation for Entuity and ServiceNow Agent Client Collector (ACC) to meet strict DOE security standards.
• Troubleshooting: Diagnose and resolve failing monitor hosts, connectivity issues, & devices/services on multiple networks.
  • This includes connectivity between our tools/services and others.
• Cross-Team Collaboration: Work collaboratively with other infrastructure and mission teams to ensure their assets are correctly integrated into our monitoring tools.
  • This includes coordinating technical work across boundaries to ensure end-to-end visibility.
• Web App & Synthetic Monitoring: Maintain and update synthetic monitoring scripts (JavaScript/Selenium) to simulate user journeys and proactively detect web application performance issues.
• Agile Participation: Actively participate in the team's Daily Standups and Sprint cycles.
• Contribute to a culture of innovation by suggesting and implementing improvements to existing monitoring techniques.
• Technical Support: Respond to customer and SOC operator requests, resolving incidents and refinements to reduce operating time and improve system reliability.

• BS/BA in relevant discipline plus a minimum 1 years, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties. Related experience may be substituted for relevant education and vice versa.
• Must be a US Citizen
• Must have DOE Q level clearance.

Required Skills:

• Experience: 2-5 years of experience in RHEL/Linux and Windows system administration or technical support.
• Infrastructure Skills: Proven experience managing Virtual Machines (VMs) and maintaining systems across multiple, segregated networks.
• Tooling Knowledge: Familiarity with Entuity and ServiceNow ITOM (Discovery/ACC) or similar enterprise monitoring suites.
• Scripting: Proficiency in Python or PowerShell (for automation).
• Teamwork: Strong ability to work within a team and coordinate effectively with external technical groups.

Desired Skills:

• Familiarity with CI/CD Pipelining.
• Knowledge or experience with SQL & Mongo based data entry and configuration.
• Proficiency in use of debugging and profiling tools with VSCode.
• Familiarity with Ansible.
• Customer Service-oriented.

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.