Global Learning & Talent Lead

Global Learning & Talent Lead Hybrid - Atlanta, GA

Are you passionate about helping people grow and thrive? Join Crawford, where we're building a high-performance, continuous learning culture aligned with our mission, vision, and values.

What You'll Do:

Design and deliver impactful learning programs that build critical skills for employees and managers
Partner with global teams to harmonize core learning initiatives and share best practices
Support talent management capabilities within our HCM platform for the U.S. and global network

What We're Looking For:

• Experience in learning and talent development
• Strong collaboration skills across functions and geographies
• Ability to create cost-effective, high-impact solutions

If you love creating meaningful learning experiences and driving organizational growth, we'd love to hear from you!

• Learning Program Design & Delivery
  
  
  
  • Lead global training design: Develop, design, and deliver the organization's training plan for employees worldwide (including U.S.). Design high-impact programs such as success skills, individual contributor development, and manager training-focused on exceptional customer service and people skills.
  • Facilitate impactful learning: Deliver instructor-led sessions for U.S. employees while partnering with global Learning Community to continually enhance and share learning best practices.
  • Curate learning solutions: Research and recommend training programs based on market insights and partner with learning providers to address business and individual needs from annual development plans or ad hoc requests.
  • Develop engaging content: Draft training materials and collaborate with Instructional Designers to ensure effective delivery and learner experience.
  • Drive communication & engagement: Drive engagement through Learning Platform communications with regular cadence. Share individual program and course details with participants and managers before, during, and after programs.
  • Enhance digital learning: Identify, implement, and evaluate online learning resources for continuous improvement.
  • Partner with leaders: Work with business leaders and managers to assess and identify skill development needs and activities.
  
  
• Talent Management
  
  
  
  • Align talent strategy with business goals: Map talent management capabilities to priorities like engagement and retention.
  • Drive continuous improvement: Collect feedback and refine talent processes for better outcomes.
  • Lead U.S. implementation: Manage rollout of talent updates, including change management, training, FAQs, and communications.
  • Enable self-service: Develop user-friendly guides and video tutorials for employees and managers that enhance and simplify user experience.
  • Provide post-launch support: Ensure ongoing assistance and troubleshooting after implementation.
  • Ensure quality and compliance: Conduct quarterly user acceptance testing (UAT) and validate workflows for performance reviews, learning, and succession planning.
  
  
• Manage Projects
  
  
  
  • Lead strategic L&D initiatives to adapt to evolving business strategies, policies, processes, technology, legislation, and industry trends-ensuring alignment with best practices.
  • Collaborate cross-functionally with the Director of Training, HR, and global learning teams on engagement, culture, and values projects tied to L&D strategy and deliverables.
  • Evaluate program effectiveness through feedback surveys and participant/manager interviews.
  • Drive continuous improvement by analyzing feedback, identifying opportunities, and implementing enhancements.
  • Review and optimize programs for impact, cost-effectiveness, alternative methods, and providers-recommending changes where needed.
  
  

• Bachelor's degree in Education, HR, Business or related field
• 5-8 plus years of professional experience in training with a minimum of 3 years of experience in adult learning, instructional design, curriculum development utilizing blended learning approaches
• Prior work experience employing instructional design principles and practices including adult learning methodology, interactive training and learning design, eLearning design principles, and designing for multi-generational audiences.
• Experience in one of the disciplines below is beneficial:
  
  
  
  • Human Resources
  • Training - Facilitation
  • Talent Management- Professional Development
  • Consulting - Organizational / Talent Design
  
  
• Passionate about people development.
• Solutions oriented and client focused.
• Strong communication skills, including writing, presenting & facilitating.
• Excellent influencing skills to engage a diverse range of stakeholders and manage expectations
• Knowledge and experience of developing and implementing learning & development programs including:
  
  
  
  • training needs analysis
  • training course design
  • facilitation/delivery methodology
  • validation and evaluation techniques
  • on job observation and feedback principles.
  
  
• Knowledge of apprenticeship programs and other early career hire programs.
• Knowledge and experience of building and rolling out eLearning solutions.
• Experience of designing L&D solutions including blending learning solutions.
• Works collaboratively with others to achieve individual and team objectives.
• Creates an environment where people can take risks and make mistakes as part of learning.
• Has a flexible approach, high resilience and receptive to change and ambiguity
• Able to adapt style and approach to audience / task / situation
• Champions and drives change to improve ways of working and respond to changing business priorities.

#LI-DV1

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion