Director, Facilities Operations

GENERAL SUMMARY OF POSITION:

Under the general direction of the Sr. Director, Facilities Administration and Operations or designee, the Director of Campus Operations has direct responsibility for Parking, Transportation, Postal Services, Distribution Services, Dining Services, Fitness Center, Room Reservations and Environmental Building Services for the University Massachusetts Chan Medical School. The Director of Campus Operations manages all auxiliary service functions at all UMass Chan sites in Worcester County, including all program management, operational oversight, financial and personnel management to maintain acceptable service levels and customer relations.

MAJOR RESPONSIBILITIES:

Responsible for strategic, fiscal, and operational leadership of assigned units.
• Participate in the formulation and monitoring of budgets and projections for departments and sites.
• Support development of long range and annual budgets including trust funds, operational and capital budgets for University Operational Services.
• Prepare all financial analysis regarding fee/rate structures in relation to assigned units.
• Preparation, implementation, and/or evaluation of major projects related to direct responsibilities.
• Prepare narrative and cost data reports for current as well as new UMass Chan programs.
• Reduce environmental impact of Operational Services in support of the Sustainability and Climate Action Plan goals.
• Manage contracted services including procurement and service delivery as required for assigned units.
• Oversee and supervise personnel responsible for carrying out all business operating systems and standards, related business requirements and operational staffing needs for assigned areas. Assess current business operating systems and service levels, processes, and workflows; initiate change as needed to ensure the department functions as a solution-oriented and valued resource.
• Develop and manage internal control procedures; coordinate reviews including but not limited to analyzing labor, operating and capital expense budgets in assigned areas and assures appropriateness of human and material resource allocations.
• Establish and implement departmental policies, goals, objectives, procedures, and key performance indicators conferring with senior leadership, clients, and staff members as necessary.
• Coordinate Operational Services departments in support of special events or emergencies.
• Responsible for ensuring quality operational services are provided at all relevant UMass Chan sites and acceptable service levels are maintained, for related departments, with UMMH in regard to "shared services".
• Participate in senior management discussions with representatives of UMMH related to shared institutional services for the hospital and projects involving outside consultants and public agencies.
• Participate in labor management meetings with various unions and UMass Chan labor relation's representatives.
• Perform other duties as required.

REQUIRED QUALIFICATIONS:

• Master's degree in business administration preferred OR Bachelor's degree in management, business or related field with 10 years experience as an administrator.
• 5 years of administrative experience in planning, budget preparation and forecasts for operational services.
• Strong business acumen and familiarity with operational best practices.
• Proven administrative and management ability in a complex environment preferably health care, university or other related service industry.
• Demonstrated performance in strategic and financial planning and analysis.
• Demonstrated ability to perform within budgetary constraints delivering a consistently break-even or profitable bottom line.
• Experience with the development and maintenance of accountable infrastructure systems including information technology, personnel and finance systems.
• Demonstrated outstanding verbal and written communication skills.
• Proven problem-solving skills including innovation, flexibility and creativity.
• Demonstrated leadership skills including the ability to build productive teams and motivate individuals at all levels of an organization in the pursuit of common objectives.
• Ability to travel as needed.