Product Manager, Consultant - Digital Experience

Your Role

The Product Manager, Consultant - Digital Experience will drive improvements in digital satisfaction, MSAT, and Digital NPS by leveraging advanced analytics and observability tools to proactively identify and resolve user experience issues. Integrating survey and monitoring data, this role aims to reduce friction, improve site health/service availability, and deliver measurable customer experience gains.

Own the backlog and outcomes for digital observability and experience analytics - integrate Dynatrace Real User data and digital survey data to reduce friction, cut MTTD/MTTR, and lift Digital Satisfaction, MSAT, and NPS.

Your Knowledge and Experience

• Requires a bachelor's degree in Business, Finance, Economics, Public Health, Information Technology, or related field; master's degree preferred
• Requires at least 6 years of experience in digital product management, analytics, or business-IT analysis
• Requires experience developing and communicating a clear product vision and roadmap. Ability to balance short-term deliverables with long-term strategic goals
• Requires experience working with digital platforms, mobile apps, and web technologies
• Requires advanced proficiency with Jira, PowerPoint, and observability platforms such as Dynatrace, Verint, or similar
• Requires experience working with sensitive data within healthcare, healthcare payer, or similar highly regulated industry
• Experience with Voice-of-Customer programs (e.g., CAHPS, NPS, Forrester, etc.) strongly preferred
• Must have strong negotiation and conflict resolution skills and experience to manage and align diverse stakeholder groups, including business, IT, and external partners
• Understanding API integrations, software development lifecycles, and technical documentation
• Certified Scrum Product Owner (CSPO), PMI-ACP, or similar Agile certifications highly desirable
• Familiarity with agentic AI systems and autonomous workflows for incident resolution and infrastructure optimization
• Strong analytical, problem-solving, and communication skills (written and verbal)

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