Financial Center Leader

Leadership & People Management
* Hire, train, develop, and motivate associates across one or more financial centers, fostering a high-performing, client-focused team.
* Conduct performance reviews, provide coaching and counseling, and build succession-ready talent.
* Promote a culture of service excellence and consistently deliver an exceptional experience.
* Set strategic objectives for centers and associates, monitor performance, and drive results through structured coaching and performance management.

Sales & Business Growth
* Drive financial center sales and service performance using a consultative approach and strategic sales planning.
* Oversee management of existing client relationships and the development of new consumer and small business relationships (up to $1M annual revenue).
* Lead external outreach initiatives, including calls, in-person meetings, seminars, and events, to expand client base and deepen relationships.
* Promote and implement digital and self-service channels to enhance client convenience and engagement.

Operational Excellence & Risk Management
* Ensure financial centers operate efficiently and comply with all bank policies, procedures, and regulatory requirements.
* Lead staffing, scheduling, and operational planning to meet changing business and client needs.
* Uphold the bank's risk management culture, including fraud mitigation, loss prevention, and regulatory compliance.
* Analyze branch P&L, financial performance, and operational metrics to identify opportunities for improvement.

* High School Diploma or GED required; Bachelor's degree preferred.
* Minimum of 4 years of Banking/Financial Services experience required.
* Minimum of 2 years of management experience required.
* Minimum of 1 year successful experience in sales as an individual contributor or manager required.
* Excellent communication, client service, and interpersonal skills.
* Strong analytical skills, including P&L and financial statement interpretation.
* Ability to manage competing priorities and lead under pressure in a dynamic retail banking environment.
* Adaptability, flexibility, and willingness to work financial center hours, including weekends and some evenings.
* Ability to travel as needed to perform essential job functions.

* Ability to work under stress and meet deadlines

* Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.