Electronic Funds Transfer Services Specialist

Position Purpose:

The position is set in a fast-paced, time-sensitive environment and requires good problem-solving skills, accuracy, and attention to detail. An ideal candidate would enjoy working in a positive, team-oriented workplace. Responsible for monitoring and processing all deposit related items as they relate to various system applications -1Source and Unity requests, wire transfer, ACH, and electronic funds transfer. Demonstrate Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Key Accountabilities, Responsibilities and Expectations:

• Daily processing of incoming and outgoing domestic and international wires.
• Research and post incoming ACH return items, complete research and corrections related to customer ACH inquiries.
• Processes ACH deceased returns and reclamations.
• Daily reconciliation of various ACH internal and general ledger accounts
• Daily research and correcting transactional errors.
• All other duties as assigned and any activities that support the key accountabilities.

Qualifications, Knowledge and Skills:

• Two years' experience in banking or financial services or other related experience.
• High School Diploma or equivalent, with office administrative skills or certification.
• Strong customer service and problem-solving skills and demonstrated ability to respond to inquiries with tact, diplomacy and patience.
• Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with customers, bank employees and outside service providers.
• Ability to follow detailed instructions and a wide range of procedures requiring sound judgement.
• Must have proficient typing and computer skills, specifically Microsoft Word and Excel and the ability to navigate computer programs.
• Possess the ability and desire to be cross-trained in many different job duties within the department.

Physical Requirements:

• Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves lifting and moving files of up to 15 lbs.
• Work involves ability to read, hear, write, and communicate professionally both in person and via telephone, and sitting for long periods at a time.
• Work involves some travel to attend meetings, training, and so forth.

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