Associate, Accounts Receivable & Returns

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Interested in working with us? Check out this exciting opportunity at New Era Cap's Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site cafe, fitness center, and Flagship store.

Apply to join New Era's team!

The Associate, A/R & Returns plays a critical role in ensuring operational efficiency by managing and resolving issues related to returned items or transactions. This position serves as a key liaison between departments, identifying root causes, coordinating timely resolutions, and driving process improvements to reduce future returns.

Responsibilities

• Review incoming returns and refusals to identify underlying issues
• Monitor all incoming requests from numerous Department email groups and take appropriate action
• Process approved return requests into ERP system and creates corresponding customer facing documents as well as inbound delivery documents
• Create appropriate number of call tags for approved return requests
• Communicate product return information to New Era customers, sales representatives and other pertinent New Era team members
• Communicate reason for return with quality for disposition of product of the return ensuring vendors are charged back
• Communicate with the design team of a Spec error
• Manage incoming requests from Distribution Center and Manufacturing facility regarding refused shipments to coordinate entering return request into ERP system as well as inbound delivery documents
• Identify the refusal reason and notify the appropriate parties for action to be taken
• Manage incoming requests from our Distribution Center and Manufacturing facility regarding returns which require changes to match units physically received (changes require intense verification)
• Manage incoming requests to move the product from one customer location to another, this is to support external and internal issues. This includes but is not limited to obtaining proof of delivery and organizing issuing credit and new invoice documents to customer.
• Process all subsequent inquiries related to return activity from internal stakeholders, and external customers as well as New Distribution and Manufacturing facilities
• Obtain and organize all required documentation for Post Season pre shipment agreements
• Enter credit memo request documents into ERP system from internal New Era Zendesk tools
• Process, print, and apply credit / debit memos in Accounts Receivable and communicate customer facing memos and invoice documents to New Era customers as required
• Close out pending return / credit requests as necessary
• Maintain Returns in internal Sharepoint archive system
• Assist with the integration of the new warehouse and return process
• Keeps all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Strong team player with demonstrated problem-solving skills
• Ability to understand the impact of master data throughout the organization and how changes can affect other functions
• Strong organizational awareness skills and cross functional interdependencies
• Understand the intricacies of New Era's Order to Cash flow process and ERP system
• Establish collaborative working relationships and actively develop them to effectively accomplish work objectives
• Detail-oriented, proactive, and skilled in cross-functional communication
• Strong verbal, written and organizational skills
• Proficient in MS Office - Word, Excel, PowerPoint and Outlook
• Ability to manage multiple priorities in a fast-paced environment

Education and Experience

• Associates Degree in Business Administration preferred; relevant job experience in lieu of degree will be considered
• Zero (0) to one (1) years of experience with an ERP system
• SAP experience preferred

Travel Requirement

• The location for this position is 100% on-site in Buffalo, NY
• 0-5% domestic and/or global

The salary range for this posted position is $40,000 - $48,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation will fall within this range and is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

New Era Cap, LLC's casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering competitive compensation, a generous PTO policy, along with world-class benefits designed to promote health, financial stability, and personal growth.

As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!