Manager, Quality Assurance

Manager, Quality Assurance

About the Role:

As the Manager, Quality Assurance, you will play a key role in ensuring that our products or services meet the highest standards of quality and compliance. You will be responsible for leading a team of quality assurance professionals, developing and implementing quality assurance processes and procedures, and driving continuous improvement initiatives to enhance product quality and customer satisfaction.

Essential Job Responsibilities:

• Lead and manage the quality assurance team, including hiring, training, coaching, and performance management, to ensure the team meets its objectives and delivers high-quality results.
• Develop, implement, and maintain quality assurance policies, procedures, and standards to ensure compliance with regulatory requirements, industry standards, and customer specifications.
• Establish key performance indicators (KPIs) and metrics to measure and monitor the effectiveness of quality assurance activities and identify areas for improvement.
• Conduct regular audits and inspections of processes, products, and systems to identify non-conformances, areas for improvement, and opportunities for optimization.
• Collaborate with cross-functional teams, including production, engineering, supply chain, and customer service, to identify quality-related issues, implement corrective actions, and drive process improvements.
• Ensure timely resolution of quality-related issues and customer complaints by conducting thorough investigations, root cause analyses, and implementing corrective and preventive actions.
• Provide leadership and guidance on quality-related matters to internal stakeholders, including senior management, project teams, and other departments.
• Stay abreast of industry trends, best practices, and regulatory changes related to quality assurance and incorporate them into the organization's quality management systems.
• Prepare and present quality-related reports, presentations, and recommendations to senior management and other stakeholders to support decision-making and drive quality improvements.
• Foster a culture of quality excellence and continuous improvement throughout the organization by promoting awareness, accountability, and engagement at all levels.

Qualifications:

• Bachelor's degree in engineering, quality management, business administration, or a related field required; Master's degree or MBA preferred; or an equivalent combination of education and relevant experience.
• Minimum of 5-7 years of experience in quality assurance, quality control, or related roles, with at least 2-3 years of experience in a leadership or management position.
• Strong knowledge of quality management principles, methodologies, tools, and techniques, with experience in implementing and managing quality management systems (QMS).
• Excellent leadership, communication, interpersonal, and problem-solving skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
• Certified Quality Manager (CQM), Certified Quality Engineer (CQE), or other relevant quality-related certifications preferred.
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The annual pay rate for this position is $70,000.00- $90,000.00; however, the base pay rate offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered

XBP Global is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, creed, religion, national origin, ancestry, citizenship status, age, disability, sex/gender, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

EOE/Minorities/Females/Veterans/Disabled