Client Experience Associate

Customer Service Rep

Job Summary: We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Essential Functions & Responsibilities:

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.
• Maintain and monitor tidiness in copy rooms, break areas, and other office space.
• Stock the break areas with refreshments and general supplies.
• Take inventory of office supplies, identifying when to replenish and quantity.
• Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
• Document information in all logs and reports with keen attention to detail.
• Follow up and escalate service and supply requests with third party vendors on an ongoing basis.
• Daily interaction with Customers, Service Technicians, Managers, and vendors.
• Facilitate any shared email boxes.
• Adhere to all safety procedures.
• Perform other tasks as assigned
• Participate in cross-training in print, mail and tax processing support.
• Provide backfill as needed.
• Availability for overtime during busy season.

Key Skills:

• Excellent communication skills both verbal and written, in person, email or telephone
• Ability to interface with end-user in a professional manner, with a sense of urgency
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Excellent communication skills, both verbal and written
• Ability to meet employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage

Minimum Qualifications:

• 18 Years of Age or Older
• High School Diploma or GED
• Minimum of 1-year customer service related experience
• Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area

Physical Requirements:

• Required to stand, walk, simple grasp, reach with hands and arms
• Repetitive motion is required; may require twisting/bending/climbing
• May lift up to 50 lbs. frequently
• Significant walking; Ability to stand, sit and/or walk for long periods of time with or without accommodations

"The pay range for this position is between $18.00-$20.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

XBP Global is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, creed, religion, national origin, ancestry, citizenship status, age, disability, sex/gender, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

EOE/Minorities/Females/Veterans/Disabled