Customer Service Technical Specialist

CSA TS Client Services

Essential Functions & Responsibilities:

• Restocking office supplies, kitchens and cafes
• Responding to office emails
• Completing daily floor walks
• Helping clients with office questions
• Refilling office snacks
• Operate mailing, print or scanning equipment
• Shipping & Receiving
• Sort and deliver accountable mail
• Help resolve customer concerns/issues
• Print, scan, and prepare confidential documents
• Batches documents
• Keys data from source documents in a timely and efficient manner
• Performs acceptable volume of work in timely, efficient and accurate manner and in order of scheduled priorities to meet or exceed client expectations of processing schedule
• Performs verification duties as required
• Keys correcting entries as indicated by verification or other warning
• May trouble shoot data problems
• May operate peripheral equipment
• May assist in development of production formats and keying procedures
• Produce, format and edit .pdf files, letters, reports and other documents in Adobe, Microsoft and other firm applications
• Demonstrates high levels of safety awareness and notifies supervisor of potential hazards
• Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
• Maintain all logs and reporting documentation
• Participate in cross-training
• Support various special projects from start to finish upon request and perform other duties as assigned.
• Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers
• Performs other duties as required

Key Skills:

• Self-motivated, detail oriented, ownership/pride in work
• Ability to think on their feet, problem solver
• Partnership in providing excellent customer experience; Office or corporate environment a plus; social/corporate etiquette
• Hospitality experience
• Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
• Experience running mail posting equipment a plus
• Willingness and availability to work additional hours if assigned
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• Ability to read, write and speak English
• Ability to learn various other programs and applications as necessary and/or required
• High energy level with excellent interpersonal skills, positive attitude, professional presence and exceptional customer service.
• Required to work at computer for long periods
• Required to regularly sit, talk or hear
• Required to possess close vision and ability to focus

Minimum Qualifications:

• 18 Years of Age or Older
• High School Diploma or GED
• Minimum of 6 months customer service related experience
• Proficiency in reading, writing, and speaking English.
• Close vision and ability to focus are necessary for performing tasks accurately.

Physical Requirements:

• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.
• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.

Job Summary: We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

XBP Global is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, creed, religion, national origin, ancestry, citizenship status, age, disability, sex/gender, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

EOE/Minorities/Females/Veterans/Disabled