Lead Technical Program Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are looking for a highly accomplished Lead Technical Program Manager to spearhead complex programs focused on Government Cloud and Security. This role demands deep expertise in public sector government cloud environments, rigorous security compliance frameworks, and modern DevOps practices.

You will be responsible for the end-to-end planning, execution, and successful delivery of these initiatives. A core part of the role is collaborating across engineering, product, operations, and executive teams to deliver secure, scalable cloud solutions for government and national security clients.

The ideal candidate has a proven track record in program-managing SaaS/PaaS deployments within regulated sectors, driving DevOps transformations, and guaranteeing compliance with stringent standards such as FedRAMP, SOC2, PCI, HIPAA, and SOX. You must thrive in high-stakes environments, expertly coordinate intricate technical work among large teams, and demonstrate exceptional follow-through to ensure timely, in-scope delivery.

A key expectation of this position is translating technical complexities into strategic, actionable insights for executive leadership, whom you will regularly update on program progress and strategy.

This position is an individual contributor role reporting to the Senior Director, Cloud and Production Engineering.

Responsibility

• Lead end-to-end program management for Government Cloud and Security programs, including deployment of SaaS/PaaS platforms in government cloud environments

• Gather requirements from internal and external stakeholders to shape Government Cloud footprints, implement changes for regulatory compliance and maintain secure cloud infrastructure in the U.S. Government cloud environments

• Ensure compliance with FedRAMP, NIST, and DoD security controls

• Coordinate and orchestrate work across large, distributed teams of software engineers, SREs, DevOps teams, and stakeholders to align on priorities, resolve blockers, technical deliverables, timelines, dependencies and drive successful outcomes

• Collaborate with engineering and compliance teams to support ATO (Authorization to Operate) efforts

• Monitor, detect, and respond to security events and vulnerabilities

• Support audits, assessments, and continuous monitoring activities

• Prepare and deliver executive-level presentations, dashboards, and reports that highlight project status, milestones, challenges, and outcomes, influencing strategic decisions

• Partner with Senior Technical Engineer to lead external meetings with government stakeholders and customer communities

• Communicate program status, risks, and outcomes to senior leadership and stakeholders, translating technical details into business impact

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• At least 12 years of professional experience in the High-Tech Industry, including 8+ years of experience in technical program management or managing Security programs and processes

• Experience in public and private cloud engineering

• Experience with IaaS/PaaS automation, cloud-native best practices, and hybrid cloud transitions.

• Experience delivering multiple projects related to compliance such as FedRAMP & IL5, PCI, NIST, and other compliance initiatives

• Experience managing large-scale, technically complex programs involving 50+ team members, with a demonstrated ability to deliver under tight deadlines

• Experience with cloud infrastructure projects such as migrations, control planes, and automation pipelines, as well as incident response

• Experience with distributed systems, cloud platforms (e.g., AWS, Azure, GCP), and container orchestration (e.g., Kubernetes)

• Experience working with executives, including presenting strategic plans and program updates to senior leadership

• Experience with CI/CD pipelines, infrastructure as code (e.g., Terraform, Ansible), and monitoring tools (e.g., Prometheus, Grafana)

• Experience in building dashboards and data driven approach to projects

• Experience with project management tools (e.g., Jira, Asana, Microsoft Project) and agile/scrum frameworks

• Bachelor's degree in Computer Science, Engineering, or a related technical field; advanced degree or equivalent experience

Preferred

• Confident in working with executive team members as well as working with security professionals and product owners at all levels

• Strong analytical thinking and investigative/problem solving capabilities

• Proactive self-starter, ability to take initiative, learn quickly and drive operational excellence

• Exceptional attention to detail, follow-through, and high drive to push projects forward, even in ambiguous or challenging situations

• Excellent spoken and written communication skills with an ability to state things simply and persuasively for a variety of audiences - internal, external, business and technical

• Active or prior U.S. Government security clearance, i.e. active TS/SCI (Top Secret/Sensitive Compartmented Information) clearance a bonus.

• Experience supporting federal civilian, DoD, or intelligence community customers

• One or more of these certifications: CISM, CISA, CISSP, CompTIA Security+, ITIL, CSM, CSPO

• Familiar in different security domains such as Network Security, Application Security, Data Security, Vulnerability Management, Client and Cloud Security.

• Strong understanding of security controls and how they should be implemented across applications, systems and internal/cloud platforms

• Experience in defining and implementing SLOs/SLIs for large-scale systems.

• Understanding of setting OKR and managing of multiple deliverables

• Background in managing incident response processes or chaos engineering programs.

• Familiarity with DevOps software development methodologies

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $157,500.00 - $254,350.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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