Services Technician-W2

Services Technician

Location:Hanover Park, IL

Now is the time to bring yourexpertisetothis role for aFortune 500Solutions Integratorwhere success and fulfillment go hand in hand.You willbe at the forefront ofhelping businesses transform their cloud, data,AI, cybersecurity, and analytics to ensure they are future-ready.

As aServices Technicianwith Insight,you willperforminstallation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limitedtohardware and peripherals; software configuration; voice,videoand data cabling systems; and networks.We willcount on you toIdentify system hardware problems anddeterminethe most efficient andcost effectiveway of resolving the problem.Along the way,you willPerform necessary hardware and peripheral repair, keeping client downtime to a minimum.

What to Expect

We're legendary for taking care of ourteammates.Wewant you to enjoy a full, meaningful life and stick aroundInsightfor the long haul.

We offerall the benefits youexpect-health, dental, vision, retirement, PTO-plus:

• Access to 11thriving and diverseTeammate Resource Groups.

• Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.

As aServicesTechnicianyou willget to:

• Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient andcost effectiveway to resolve the problem, keeping customer downtime to a minimum.

• Installs and tests system hardware at customer site.This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions.

• Completes all required documentation involved in a service call to ensureaccuratebilling, andtimelyreturn of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defectiveproductsor parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.

• Understand current depot programs such as Hot Swap and AR3D;participateas needed.

• BeAmbITious:This opportunity is not just about what you do today but also about where you can go tomorrow. As aServicesTechnician you arepositioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will bemet with continuous opportunities to upskill, earn promotions, and elevate your career.

Whatwe'relooking for:

• IT related Certificate or Diploma from a recognized post-secondary institution

• 2-5 years troubleshooting related experience and/or IT customer service experience in an enterprise environment

• Strong communication, organizational, customer service and problem-solving skills

• MustpossessA+ certification

• MCSE, MCP designation or other certifications are an asset

• ITIL Foundations designation an asset

• Working knowledge of PowerShell is an asset

• Working knowledge of Remedy is an asset

• MustpossessCurrent Class 5 Alberta Driver's License

• Current Drivers Abstract

Insightat a Glance

• Received 35+ industry and partner awards in the past year

• $9.2 billionin revenue

• #20on Fortune's World'sBest Workplaces list

• 14,000+ engaged teammates

• $1.4M+ total charitable contributions in 2023 by Insight globally

We arenot just a tech company;we area people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deepexpertisein cloud, data, AI, cybersecurity, and intelligent edge, we guideorganizationsthrough complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.