Quality Engineer

1) A professional who is highly organized, has excellent communication skills, and is driven to exceed customer expectations.

2) The ideal candidate will have a strong background in quality engineering and a passion for customer satisfaction.

* Utilize documented information (provided by the customer) to understand the Voice of the Customer, and effectively communicate these requirements to responsible parties during the Quotation process.

* Create new, and update existing, master production work instructions (i.e. OQRs, Pack Cards, etc).

* [For contract manufacturing] In accordance with the customer provided DFMEA, lead the cross-functional team to create and update the associated PFMEA for the production process.

* [For products that Flambeau is Design responsible for] Provide input/work with the team to develop the DFMEA. In accordance with the DFMEA, create and update the associated PFMEA for the production process.

* In accordance with the PFMEA, create and update the associated Control Plan for the product.

* [Whether for contract manufacturing or Design responsible products] In accordance with the PFMEA, create and update the associated Control Plan by properly identifying the Critical Control Points in the process.

* Generate and approve applicable Deviations and Waivers.

* Investigate and provide disposition (approve/deny) for potential external failures (i.e. Customer Complaints & Warranty Claims).

* Conduct required Risk Assessments associated with internal (NCs/MRBs) and/or external failures (Customer Complaints) to determine if product can be used as is, can be reworked/sorted, or must be scrapped.

* Based on the risk assessment, if the product can be reworked/sorted, provide guidance on the rework "Plan" phase (of PDCA).

* Conduct the "Bracketing Rationale" using data/evidence to support the Containment plan for external (i.e. Customer Complaints) failures.

* Construct the "timeline of production" (i.e. the story of how it happened, not why it happened) for confirmed external failures (i.e. Customer Complaints), to feed into Root Cause Analysis.

* If a Confirmed Complaint (if applicable), issue a Return Material Authorization (RMA) to the customer.

* Facilitate the cross-functional investigation to determine Root Cause of Internal (i.e. NCs/MRBs) and External failures (i.e. Customer Complaints).

* Facilitate the cross-functional Brainstorming of Action Items to specifically address the identified Root Cause.

* Qualify new, and changes to existing, manufacturing processes (i.e. which may involve PPAP submissions for Automotive customers).

* Generating new, and updating existing, Standard Operating Procedures (SOPs)

* Assisting with External Audits (i.e. customer, regulatory, etc), as necessary.

* Effectively communicate and build relationships with customers to facilitate resolution of quality issues. Visit customers as needed to maintain relationships and resolve issues.

* All other duties assigned by Manager

#FLAMBEAULOW

* B.S. degree in Engineering (Mechanical, Industrial, Manufacturing) or related field of Science, or an equivalent combination of education, training, and experience.

* Good Dimensioning and Tolerancing (GD&T) is preferred.

* Experience with business management systems certified to ISO 9001 and/or IATF 16949 required.

* 3 - 5 years' experience in plastics manufacturing preferred.

* Ability to work independently, as well as with cross-functional teams.

* Critical Thinking

* Problem Solving (i.e. Root Cause Analysis)

* Communication

* Microsoft Office (Word, Excel, Outlook, PowerPoint)

* Knowledge of various measurement tools/methods, GD&T, and CMM layouts.

* Data Analysis (i.e. Capability Studies, Statistical Process Control)

* This role requires time in the office as well as on the production floor, requiring standing for periods of time and use of typical office equipment such as a computer, copy machine, laptop and cell phone. May be required to lift up to 40 pounds occasionally. Most work is completed in an office environment.

N/A

* Approximately 45 hours a week

* Additional hours as needed