New

Operations Team Lead (remote possible)

First American
sick time, 401(k)
United States, South Carolina, Fort Mill
1 First American Way (Show on map)
Apr 16, 2026
Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Lead a team with responsibility for tactical and project outcomes in the Operations department. Work group is generally engaged in a wide variety of often complex tasks. Provide workflow management for the department, while completing similar tasks. Essential Functions Provide leadership for the department, training and guiding Operations staff on daily work. Compile all certifications for Operations Department Coordinate coverage with the supervisors on open desks Assist with training on operational issues with staff Work on special projects Organize the escheatment process through efficient work procedures Determine work procedures, prepare work schedules, and expedite workflow Adjust errors and resolve complaints In the absence of a Supervisor, perform supervisory duties for the department. Knowledge and Skills/Technology Used Communication skills Leadership skills Basic Math skills Reasoning skills Advanced computer software skills Typical Education High School diploma or equivalent. Typical Range of Experience 2- 4 years related experience Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.