Lobby Ambassador

Join the team at this majestic Mediterranean-inspired hotel, where the Palace of Helios shines as the gateway to Universal Epic Universe.

What We're Looking For:

A warm, welcoming, and highly observant Lobby Ambassador who will be the face of the hotel's guest experience. You'll be the first point of contact for guests entering the property, setting the tone for their stay with genuine hospitality and personalized service.

In this role, you'll create memorable moments through thoughtful interactions, anticipate guest needs, and provide seamless support across the lobby and public areas. You'll work closely with Guest Services, Concierge, and Front Office to ensure every guest feels seen, heard, and cared for.

Who You Are:

• Hospitality Enthusiast: You naturally connect with people and love making others feel welcome.

• Observant and Proactive: You notice the little things and act quickly to enhance the guest experience.

• Professional Presence: You carry yourself with poise and confidence, representing the brand with pride.

• Resourceful Guide: You know the property inside and out and enjoy helping guests navigate their stay.

• Team-Oriented Collaborator: You work seamlessly with others to deliver exceptional service.

What You'll Do:

• Greet guests warmly upon arrival and departure, offering assistance and personalized attention.

• Serve as a visible and approachable presence in the lobby, ready to assist with directions, recommendations, or concerns.

• Monitor guest flow and lobby activity to ensure a welcoming and orderly environment.

• Anticipate guest needs and proactively offer support, from luggage assistance to local insights.

• Coordinate with Guest Services and Concierge to ensure timely responses to guest requests.

• Assist with VIP arrivals, special occasions, and guest recognition programs.

• Maintain cleanliness and presentation of lobby and public areas in collaboration with Housekeeping.

• Support crowd control and guest movement during peak check-in/check-out times and events.

• Provide information about hotel amenities, services, and local attractions.

• Report safety concerns or unusual activity to Security and Management.

• Assist with guest recovery efforts, ensuring concerns are addressed with empathy and urgency.

• Support front desk operations during high-volume periods.

• Maintain knowledge of hotel policies, emergency procedures, and service standards.

• Participate in lobby activations and seasonal guest engagement initiatives.

Other Responsibilities:

• Attend meetings and complete all required training sessions.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Stand and walk for extended periods

• Occasionally lift up to 45 pounds, reach, bend, crouch, kneel, push, pull, and walk.

• Maintain professional appearance and grooming standards.

Your Experience Includes:

• Minimum of one (1) year guest service experience in hotel hospitality preferred.

• Experience with previous Property Management System, preferred Opera System.

• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.

• Ability to stand and walk for long periods of time is required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.