Process Manager (Process and Performance Improvement), Continuous Improvement

National Grid is hiring a Process Manager (Process and Performance Improvement) for our Digital Solutions department. This position can be based in Syracuse, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

The Process Manager, Process and Performance Reporting will help to continue to advance the Electric Business Unit along its path of continuous improvement. The expectations of this role include: completion of process work as assigned, providing ad-hoc analysis for the organization, identification of metrics which will help improve team productivity or efficiency, and becoming a trusted advisor to the organization for questions regarding process and performance. Our team supports the Electric Business Unit. The projects run by the team have the potential to impact National Grid as a whole and our customers.

• Deliver process improvements within end to end processes as well as improvements of functions supporting the end to end process.
• Drive execution of the daily tasks required to accurately measure the performance of the end to end process.
• Ensure functional accountability for each step in the process using proven performance measurement methodologies and process improvement tools.
• Support operational and organizational change as a result of true end to end cross functional process and performance improvement efforts.
• Develop practical solutions and methodologies to solve complex business problems.
• Lead the delivery of several process improvement projects, with the use of appropriate resources and team members.
• Support the tracking and analysis efforts for a comprehensive set of cross functional key performance indicators contributing to the end to end process.

• Bachelor's Degree in Analytics, Statistics, or related.
• 3-5 years experience in process improvement.
• Experienced utilizing the Lean & Six Sigma skillsets (Process Mapping, Critical Problem Solving, Data analysis, Solution Selection, Kaizen events, Mistake Proofing, Kanban applied digitally).
• Familiar with Utility Optel processes and procedures.
• Highly experienced/Advanced Blueworks User.
• Experience in High Level Design process for software implementation.
• Experienced user of MS office suite including Word, Excel, PPT.
• Experience with statistical analysis software such as Minitab or similar.
• Lean Six Sigma Certification.
• Experienced with Visio or similar, Sharepoint, and MS Power Apps.
• Experience working in a fast-paced operations environment.
• Passion for data and data enabled business process improvements.

Salary: $71,000.00 - $84,000.00 USD

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
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