Director, Global Enterprise Transformation

Director, Global Enterprise Transformation

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

The Director of the Transformation Office is accountable for designing, governing, and accelerating ELEVATE, Smith+Nephew's enterprisewide, multiyear transformation program.

ELEVATE is a fundamental operating model shift that moves Smith+Nephew from fragmented, channelled execution to a connected, omnichannel, customercentric enterprise. This role owns the single enterprise transformation blueprint and ensures that customerfacing investments across Business Units, regions, technology, and functions align to a shared vision, common standards, and measurable enterprise value.

Operating within a highly decentralized organization, the Director acts as an enterprise integrator and value steward-balancing local market autonomy with strong central governance, prioritization, and decisionmaking to ensure ELEVATE delivers commercial growth, improved customer experience, and operational efficiency at scale.

• Own the enterprise transformation vision, roadmap, and success model for ELEVATE.
• Define enterprise standards for omnichannel, digital customer experience, data, platforms, and new ways of working.
• Translate enterprise strategy into a sequenced, valuedriven, multiyear roadmap across all Business Units.
• Serve as the single point of accountability for the overall success of ELEVATE.

• Establish and operate an enterprise value management framework across all ELEVATE initiatives.
• Control investment prioritization, funding decisions, and sequencing across the transformation portfolio.
• Ensure all initiatives have clearly defined customer outcomes, commercial impact, cost and efficiency impact, and adoption and capability impact.
• Track benefits realization and actively stop, pause, or redirect initiatives that are not delivering expected value.

• Establish and run the Transformation Management Office (TMO) as an enterprise coordination and governance function.
• Integrate all ELEVATE workstreams into a single, enterpriselevel delivery plan with clear dependencies, risks, and investments.
• Enable factbased executive decisionmaking through insight, analysis, and options-not status reporting.
• Actively manage tradeoffs across scope, speed, cost, and quality.

• Own the enterprise change and adoption strategy for ELEVATE.
• Ensure new platforms, data, processes, and ways of working are embedded into businessasusual operations.
• Partner with HR, Communications, and Business Unit leadership to build digital and customer experience capability and reinforce accountability.
• Measure adoption and behavioral change, not just delivery milestones.

• Build strong working relationships with executive leadership, senior leaders, and delivery teams across the enterprise.
• Design and operate governance forums for executive steering, investment decisions, architecture standards, and prioritization.
• Align decentralized delivery with enterprise outcomes while respecting local accountability.
• Act as a key integrator across technology, digital, operations, marketing, medical education, and customer care teams.
• Escalate and resolve conflicts between local priorities and enterprise value.

• Bachelor's degree in Business, Strategy, Marketing, Technology, or a related field required.
• MBA or equivalent postgraduate qualification preferred.
• 10+ years' experience leading largescale, global transformation programs in complex, matrixed organizations.
• Proven track record owning enterprise transformation outcomes, including benefits realization and ROI.
• Demonstrated experience prioritizing investments and governing multiworkstream portfolios with significant budgets and dependencies.
• Strong understanding of digital, data, and omnichannel ecosystems and their application to customer experience and commercial performance.
• Experience embedding new operating models, driving sustained adoption, and changing ways of working at scale.
• Proven leadership of highperforming, crossfunctional global teams.

• Strong commercial and financial acumen with the ability to link transformation activity to business outcomes.
• Ability to influence and align senior leaders without formal line authority.
• Executivelevel communication and stakeholder management skills.
• Digital and data fluency sufficient to challenge technology teams, partners, and vendors on outcomes and value delivery.
• Strong judgement and decisionmaking capability in complex, ambiguous environments.

• This role may be based in the US or UK with flexibility depending on candidate location.
• Travel may be required to support global stakeholders and transformation initiatives.

You Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion and Belonging-Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more aboutEmployee Inclusion Groupson our website (https://www.smith-nephew.com/).
• Your Future: 401k Matching Program, 401k Plus Program, Employee Stock Purchase Plan, Tuition Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Discounts on fitness clubs, travel and more!

Smith+Nephew is committed to the full inclusion of all qualified individuals. As part of this commitment, Smith+Nephew will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please alert the recruiter if you are selected to move forward.

The anticipated base compensation range for this position is $170,000-250,000 USD annually and the compensation offered will depend on the candidate's qualifications. You may also be entitled to receive bonus and benefits, which may include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, and a variety of wellness offerings.

Smith & Nephew follows the Pay Transparency and non-discrimination provisions described by local and state policies.

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.