Cloud Services Operations Program Manager

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion global technology powerhouse, ranked #196 in the Fortune Global 500, serving millions of customers every day in 180 markets. Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio spanning AI-enabled devices, infrastructure, software, solutions, and services.

Within Lenovo, the Solutions and Services Group (SSG) is leading the company's transformation toward a services-led future-helping organizations solve real business challenges through innovative digital workplace, hybrid cloud, AI, and sustainability solutions.

Role Summary

This role will represent Services in the Offerings Development Team and drive actions and task for services readiness and enablement for new CSP announced products. This person acts as the voice of the customer, with a focus on operation excellence and delivering outstanding customer experience. This includes technical support with a focus on operations, parts management, managing the account KPIs and metrics (QBRs, etc.) and acting as the single point of contact for escalation management. The Services Operations Manager will work cross-functionally with our approved service providers to drive daily operations and manage critical issues related to service delivery and the customer's specific SLAs. The Services Operations Manager must have excellent relationship skills with both Lenovo customers and our service providers with the ability to collaborate and solve complex issues. Providing outstanding customer support along with professional communications skills is key to ensuring the best possible customer experience in this role.

Basic Requirements

• Bachelors Degree in a related field
• 5-8 years related experience

Preferred Requirements

• Strong problem solving skills
• Excellent communication skills
• Experience with supply chain services would be a plus for this role

Additional Information

• This role will coordinate across global teams; some flexibility in working hours may be needed.
• We follow a friendly hybrid model with three days a week in the office-great for collaboration and connection!
• Lenovo offers competitive compensation, bonus eligibility, and a comprehensive benefits package. Details are available at www.lenovobenefits.com.