Facilitates Coordinator/Facilitates Admin Assistant

22nd Century Technologies, Inc.
Pay rate: $26.00/hour on w2
United States, New York, New York
Feb 27, 2026
Job Title: Facilitates Coordinator/Facilitates Admin Assistant Location: New York, NY 10017 Job Type: Contract 4+ Months Job Mode: On-Site Pay rate: $26.00/hour on w2 without benefits Shift hours: Monday through Friday from Regular Shifts Job Description: First Line Help Desk Support: Monitor all request-related queues for Maintenance and Building service requests via Service Manager Appropriately dispatch service calls to the corresponding assignment groups (Maintenance Team, Building Management or Outside Vendors, etc.) in a timely manner Act as first point of contact to respond, register, and route customer calls, e-mails and complaints to proper channels for resolution Ensure that all interactions / incidents are recorded; and provide first resolution using standard operating procedures, scripts and resources using intranet and internet, when applicable Liaise with Maintenance Team and Building Management on resolution of incidents Escalate higher level service requests to upper management for review or approval Track and monitor incidents throughout its life-cycle, including providing regular updates and verification of completion of services until closure of service request Maintain booking schedules via MS Sharepoint, coordinate conference room setup, with internal and external parties, and requests for special services. Help Desk Support: Process UN ID grounds passes for all non-staff (Consultants, Volunteers, Interns, etc.) that require access into the HQ buildings. Register and encode building cards for access. Draft and maintain logs of memos relating to building services, grounds passes, security and other related correspondence. Process business card requests and distribute invoices. Prepare property passes for staff upon request. Manage the UNICEF Bulletin Boards. Perform other help desk, hospitality and conference related services as requested by the supervisor. Required Skills: Working knowledge of Windows, Outlook, Microsoft Word and Excel. Working Knowledge of MS SharePoint or service ticketing systems a plus. Professional, courteous, responsive, customer service oriented and excellent People's skills, Fluent in English; good oral and written communication skills , second language a plus. Ability to work in an international and multi-cultural environment. Education and Experience High School Graduation or higher. Formal computer training desirable. Previous clerical experience; previous Help Desk experience a plus.