Work Order Reception

Top reasons to work at EMI Services, a subsidiary of TechFlow:

• Paid Time Off -Vacation, Sick & Federal Holidays
• Annual increase to wages
• Friday's Off!

EMI Services is hiring a Work Order Reception to act as the first point of contact for customer needing repairs, maintenance, or services. The Work Order Receptionist ensures that all incoming maintenance or service requests are recorded accurately and dispatched to the appropriate department in a timely manner. They provide excellent customer service, manage schedules, and maintain up-to-date records of repair requests.

$26.33/ hr. plus $10.00 fringe benefits used towards insurance and 401k!

See ALL the fantastic benefits you receive as an employee of EMI below!!

• Receive work orders, gathering all necessary details regarding the service requested
• Accurately input, update, and close out work orders in tracking software
• Communicate with technicians or maintenance staff to assign tasks, provide details, and ensure prompt response times
• Provide updates to clients on the status of their work orders, manage expectations, and resolve inquiries regarding scheduling
• Coordinate and schedule service appointments, preventing conflicts
• Generate reports on pending, in-progress, and completed work orders for management
• Perform other related duties as assigned

• Strong computer skills, including Microsoft Office (Word, Excel) and experience with CMS/database software
• Excellent verbal and written communication, with the ability to convey technical information to non-technical individuals
• Ability to prioritize tasks in a fast-paced environment and manage a high volume of requests
• Maintain confidentiality of information related to EMI Services, our customers, vendors and employees
• Adaptable and flexible in work situations
• Establish priorities to ensure completion of tasks in a timely manner
• PRACTICES WORKPLACE SAFETY in the use of tools, equipment, and supplies
• Including proper use of personal protective equipment (PPE)

• High school diploma or equivalent
• 2+ years in a related administrative position or formal vocational/technical training in office work
• Regular, dependable attendance
• Valid driver's license compliant with REAL ID or willing and able to obtain
• Pass a pre-employment drug screening and background check
• U.S. citizenship to Obtain and maintain access to military installations

• Carrying objects/boxes/print-outs short distances
• Extensive work with a personal computer
• May require lifting and moving as much as 50 pounds with assistance
• Use of hands, reaching with hands and arms, talking, and walking
• Prolonged periods of sitting, bending, squatting, standing, twisting, or stooping
• May require climbing ladders and entering confined spaces
• Work both indoors and outdoors in various temperatures (some extreme) and weather conditions

* Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maximo experience

• Generous benefits package consistent with the Collective Bargaining Agreement
• Insurance Allowance
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Federal Holidays)
• Short Term and Long Term Disability
• Term Life Insurance
• Annual Increase to Wages

What Sets EMI Apart

EMI is an industry-leading provider of DOD base operation support services, facilities maintenance, and logistics. Our goal is to contribute to the repair and maintenance of buildings and equipment. EMI consistently delivers cost-saving through best value innovations and quality service that exceeds our clients' expectations.

The Right Partner: EMI has grown by gaining our customers' trust and our employees' loyalty. We've successfully performed over 60 service contracts and we understand the unique challenges facing today's military. We offer exceptional responsiveness and a strong commitment to customer satisfaction. We demonstrate this commitment by consistently earning some of the highest customer satisfaction ratings in the industry.

The Right Team: The EMI team includes over 250 high-achieving professionals, administrative and trades personnel deployed in various locations throughout the United States. At times, we augment our in-house capabilities with proven and capable business partners.

The Right Approach: EMI brings vast expertise and proven solutions to augment our clients' operations. We provide a platform that delivers seamless mission support and exceptional customer service in a very cost-effective and repeatable solution.

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