Specialty Operations Manager

HealthPartners is hiring a Specialty Operations Manager. Excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. The Manager of Specialty Operations will provide overall leadership across multiple sites for the specialty departments within his/her area of accountability.

ACCOUNTABILITIES:

• Responsible for the supervision of staff, including having the authority to hire, transfer, lay off, promote, discipline and discharge, train, reward and review performance of employees. Ensures compliance to organizational and departmental policies and procedures.
• Provide operational leadership across multiple sites for the specialty departments within their area of accountability.
• Partner with the Department Head, Administrative Director and the BSS to identify department and clinic priorities and goals.
• Supervise Care Delivery Supervisors and at times front line staff as needed.
• Direct department operations, financials and patient centered performance of the clerical and clinical staff.
• Plan and implement key HPMG and Specialty care goals and objectives including but not limited to implementation of best practice, quality improvement initiatives and execution of prepared practice teams.
• Assure implementation of patient centered goals.
• Lead, mentor and coach staff.
• Work in collaboration with other primary and specialty care managers and directors to coordinate care and provide adequate staffing for all clinic sites to assure the patient care experience is seamless for the patient.
• Identify trends, monitor and report progress toward goals and creatively problem solve areas of concern needing improvement.
• Work with staff physicians, lead physicians and department heads to assure the operations of the clinic maximize physician time and create an environment staff and physicians enjoy.

REQUIRED QUALIFICATIONS:

• Bachelor's degree Healthcare Administration, Management or related field
• 5 to 7 years leadership/management experience in a healthcare/clinical setting
• Demonstrated organizational and problem solving skills
• Demonstrated project management, team building and delegation skills
• Demonstrated change management skills

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Nursing
• Experience in Specialty Clinic Setting
• Current MN RN License