Director of Employee Technology (onsite, Omaha NE)

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

About This Role:

Key Roles and Responsibilities:

A passion for excellence and delivering a world class employee experience through technology.

Leadership:Lead a team of professionals, including Client Technology Engineers, M365 Engineers, VIP Service Desk Engineers and Service Desk Operations who work alongside a managed service provider to deliver technology solutions and services to our employees. Foster a collaborative, engineering-focused culture that values experimentation, rapid feedback and continuous learning.

Engineering and Architectural Leadership:Accountable for Citrix Cloud, M365 platforms, Client OS Image standardizations, Patching Platforms, End User Device Management, Security and Management, Compliance and Governance, Disaster Recovery Planning, Support and Training, Automation Solutions Development, License Management and Compliance. Champion standardized, repeatable process backed by version-controlled configurations.

Managed Service Partner: Works closely with our managed service partner to mature practices and processes to deliver on the intended employee experience while holding them accountable to service delivery SLA's. Promote shared tooling visibility, transparent performance metrics and collaborative problem solving to drive a culture of continuous improvement.

Proactive Service Management: Operationalize comprehensive monitoring, logging and alerting solutions to provide real time visibility into service health, enabling teams to identify and resolve issues before they impact employees. And, establish feedback mechanisms between support teams, engineering and end user that accelerate identification of systemic issues and enable swift corrective actions.

Operational Intelligence: Leverage data and analytics to identify trends, predict issues, and inform strategic decisions about technology investments and process improvements.

Strategy and Roadmap:Develop and maintain the long-term strategic roadmap for client technology needs, M365 products and services, and service desk offerings, ensuring alignment with business goals and outcomes. Incorporate operational maturity milestones, automation objectives and employee self-service capabilities that reduce toil and, enhance efficiency and service quality.

Security and Compliance:Partner with information security to execute and enhance security posture, ensuring compliance with industry standards and regulations while overseeing a robust vulnerability and remediation patching program.

Compliance and Investigations:Act as the point of contact for auditor on audit requests, litigation holds.

Vendor and Stakeholder Engagement:Collaborate with vendors and stakeholders to ensure effective service delivery and manage vendor relationships, contracts and renewals.

The Ideal Candidate for This Role:

Ideal Experience:

Proven experience modernizing IT operations through automation and engineering practices

Experience building high performing technical teams with a culture of continuous improvement

Demonstrated success managing IT services for mid sized organizations including experience with both onshore and offshore delivery models and vendor management.

Experience managing IT Budgets including capital planning, vendor contract negotiation and demonstrating ROU on technology investments.

Education:

Bachelor's degree in a related field

7+ years' technical experience leading and maintaining large and complex IT services.

Excellent problem-solving skills and ability to handle high-pressure situations.

Strong communication and leadership abilities.

Compensation:

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.