Senior Order Management & Billing Specialist

We are looking for a Senior Order Management & Billing Specialist to join our team. This is an exciting opportunity to work on complex order operations, billing accuracy, revenue cycle support, and process improvements that directly support our global customer base. If you have strong skills in order management, Contracts, billing operations, tax validation, and workflow optimization, we would love to speak with you!

About You - Experience, Education, Skills & Accomplishments

• Bachelor's degree in business or equivalent, relevant work experience
• 2+ years of experience in billing and order management
• 1+ years' experience using Salesforce, NetSuite, or Oracle for order management
  

It would be great if you also have:

• Experience supporting new product launches or prerelease order workflows
• Experience provisioning customer access within internal systems
• Exposure to Sales and Legal collaboration for order approvals
• Additional experience in subscription-based or SaaSrelated billing environments
• Experience working with order entry, invoice generation, rebills, Contracts review, Government Portals (E-Billing) and revenue cycle processes
• Ability to troubleshoot complex billing and account issues
• Familiarity with SOP creation, exception tracking, process enhancement and process documentation
• Exposure to contract review and ensuring order and Invoice accuracy.

What Will You Be Doing in This Role?

* Accurately enter customer orders and perform order validations
* Generate invoices and ensure billing accuracy
* Process customer credit and rebills and handle tax certificate verification
* Maintain SOPs and track customer exceptions
* Develop workflow processes for new products
* Drive and support process improvement initiatives
* Contribute to root cause analysis for recurring issues
* Respond to internal and external inquiries regarding order/billing status
* Troubleshoot complex account setup issues
* Support monthly revenue close and operational audits
* Assist with pre and postlaunch activities for new product rollouts
* Provision customer product access and support system configuration/migrations
* Ensure orders reflect correct contractual terms, approvals, and quality checks
* Collaborate with Sales and Legal to review custom or complex orders

About the Team

You'll join a collaborative team of Clarivate Order management and Billing, supporting a wide range of internal and external customers. Our team manages order operations, billing accuracy, exception handling, process optimization, and product provisioning. The team values precision, continuous improvement, and cross-functional partnership, working closely with Sales, Legal, Finance, Product, and Tax. You'll have opportunities to learn advanced workflows and support new product development

Hours of Work

This is a fulltime permanent role, working Monday through Friday.
This is a hybrid position, working in office 3 days per week.