Retail Operations - IRA Specialist

Position Overview

This position is responsible for resolution of policies and procedures, monitoring and advising regarding compliance and consistency for all Retail account opening/closing/maintenance/teller processes and procedures, and software application problem resolution (Jack Henry/Newgen), and new product testing. This position specializes on advising regarding IRAs and the handling of IRA transactions. This includes fielding Retail staff questions and issues and providing appropriate resolution, advising regarding ongoing Retail procedural and compliance efforts, and advising on Jack Henry compliance efforts for the Retail Bank.

Essential Job Functions

• Serves as subject matter expert and provides resolution for Retail Banking-related inquiries including responding to questions including but not limited to Retail account opening and maintenance procedures, business deposit accounts, IRAs, legal issues in regards to trusts, estates, and POA's, Retail compliance, teller procedures and Retail Banking products.
• Advanced understanding and administration of IRAs.
• Subject matter expert for assisting Retail staff for IRA account opening and IRA maintenance.
• Serves as Bancorp expert in the Retail utilization of Jack Henry/Newgen software including advising Retail as to proper procedure as questions arise but also recognizes training needs and proactively advises Retail staff via emails, meetings, and training sessions.
• Uses independent judgment to recognize Retail competency gaps regarding Retail Banking deposit accounts, procedures, and compliance, and proactively addresses these gaps via emails, meetings, presentations, and/or working with Training and Development on curricula creation and/or changes.
• Creates proper procedures and documentation for new retail products introduced to the Retail division including testing Retail software platform to ensure compliance and accuracy.
• Enforces consistent application of Retail operational policies and procedures, second level review of deposit holds and other operational related tasks as assigned.
• Serves as application expert within Jack Henry, Newgen, Teller XP, and other applicable software for generating reports, compiling data, preparing presentation materials, and maintaining files.
• Assists Training and Development in maintaining appropriate training material and documentation for IRAs for the Retail division.

Requirements

• High school diploma and three or more years of Retail Banking experience; or equivalent combination of education and experience

Competencies

• Expert level understanding of critical Retail operations issues including deposit compliance, fraud, automated banking systems, and policies and procedures.
• Understanding of Newgen and Jack Henry
• High-level understanding of big-picture Retail operations management and support, including the ability to proactively address issues that affect the bottom line
• Advanced understanding and experience with IRAs
• Excellent written and verbal communication skills

Preferred, but not required

Undergraduate degree in Business or related field

Location Details:

This position is considered a hybrid role. With management approval, an incumbent may work a combination of remote and onsite work to perform the regular responsibilities of the role. Actual schedule requirements may vary based upon business needs. Work at onsite location is flexible based upon space availability. This role could work onsite at any of the Old Second branches or offices within the Greater Chicago area dependent upon availability.

Compensation & Benefits

Base pay: $24.85 - $33.00/hour

Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

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