Banker Resource Center Professional

The Banker Resource Center professional plays a critical role in the success of all Consumer, Private and Small Business Bankers by providing them with effective Training for all procedures and on-demand Support. The role is responsible for ensuring that all Procedures for these bank segments are compliant with regulations, easy to retrieve, and user-friendly. BRC professionals need to build strong, collaborative relationships with business leaders to manage comprehensive Program Guides that define roles and responsibilities across JFG and incorporate the necessary Procedures and Training for success.

KEY RESPONSIBILITIES

Position Specific Responsibilities

Procedures

• Design, coordinate, implement Banker Procedures
• Maintain/Manage Banker Resource Center SharePoint site which is used to retain Banker Support Activity Procedures and Training links
• Maintain/Manage Banker Support Activity Procedures Advisory Group to provide feedback regarding Procedure updates/revisions; and ability to SharePoint retention ease of use.

Training

• Maintain/Manage and develop on-line and classroom Training content and distribution to support Banker Support Activity Procedures (includes Procedure Training Library and Role Defined Procedure Training Plans)
• Maintain/Manage Banker Resource Center Training classroom enrollments (including Procedure Training annual requirements)
• Maintain/Manage Banker Resource Center Training Certification Programs
• Maintain/Manage training for new branch locations, provide on-site support during initial opening stage (includes implementation of new systems)

Contact Support

• Support Banker Contact activities (Calls; e-mails; etc.); respond to inquiries

Programs

• Maintain/manage multi-departmental procedural activity Programs designed to provide role and responsibility clarity across functions (Example: Overdraft Program)
• Maintain/manage the Branch Self-Assessment Program (BSAP) guidelines

Collaboration

• Collaborate with Consumer, Private and Small Business Banking segment managers and cross-functional business partners to: (1) support the execution of corporate strategies; (2) identify and implement potential efficiency opportunities focusing on training and/or Banker Support Activity Procedures; (3) identify role specific training plans including onboarding requirements; (4) obtain feedback on procedure training needs; and, (5) obtain feedback on Banker Resource Center tools (BRC SharePoint site; Procedure Templates; Training Approach; and, Internal Contact Center).

Job Requirements

• Bachelor's Degree highly desired
• Minimum 5 years of Procedure Training experience preferred, bank management & operations experience also preferred
• Possess comprehensive knowledge of bank operating systems; bank products and services
• Strong technical skills and attention to detail
• Excellent verbal and written communication skills, including presentation and interpersonal skills
• Ability to work independently and as part of a team
• Ability to juggle multiple priorities and meet deadlines without compromising quality
• Must be willing to travel to all JFG locations, as needed up to 25%

Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.