OST Technician

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As an On-Site Technology Technician at JLL, you'll be the go-to technology expert at your assigned client location, ensuring that every piece of technology works seamlessly so building occupants can focus on what matters most. This frontline role combines hands-on technical support with proactive infrastructure maintenance, creating an environment where technology enhances rather than hinders productivity. You'll troubleshoot everything from desktop issues to conference room audiovisual systems, manage equipment lifecycles, and build strong relationships with the people you support daily. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees - and in this role, you'll do exactly that by delivering exceptional service that keeps technology running smoothly and people working efficiently. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you partner with vendors, corporate IT teams, and client stakeholders to solve problems and exceed expectations.

• Provide first-level technical support for hardware, software, and network connectivity issues, diagnosing and resolving problems with desktops, laptops, printers, mobile devices, and peripherals

• Respond to support tickets within established SLA timeframes while maintaining high customer satisfaction scores through professional communication and efficient problem resolution

• Deploy, configure, and install workstations, monitors, phones, and other technology equipment for new hires, office moves, and equipment refreshes according to company standards

• Set up, maintain, and troubleshoot audiovisual equipment including projectors, video conferencing systems, and collaboration tools, ensuring conference rooms are always ready for meetings and presentations

• Track technology assets using inventory management systems, conduct regular audits, and coordinate equipment procurement, delivery, and storage to maintain accurate records

• Coordinate with third-party vendors for repairs and specialized services, escalating complex issues to appropriate IT support teams with clear documentation

• Maintain detailed records of all support activities, resolutions, and equipment changes in ticketing systems while creating knowledge base articles and user guides

• Build strong relationships with building occupants and client stakeholders, proactively identifying technology needs and addressing them before they become disruptions

• High school diploma or equivalent; Associate's degree in Information Technology or related field preferred

• 2+ years of experience in technical support or help desk environment

• Strong knowledge of Windows and Mac operating systems

• Experience with Microsoft Office 365, Active Directory, and common business applications

• Understanding of network fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi

• Familiarity with audiovisual and video conferencing equipment such as Zoom Rooms, Microsoft Teams, and Cisco Webex

• Excellent troubleshooting and problem-solving skills with ability to diagnose issues methodically

• Strong customer service orientation with professional written and verbal communication skills

• Ability to lift and move equipment up to 50 lbs and perform physical tasks including standing, walking, bending, and reaching throughout the workday

• CompTIA A+, Network+, or similar IT certifications

• ITIL Foundation certification

• Experience with ticketing systems such as ServiceNow, Remedy, or Jira Service Desk

• Mobile device management (MDM) platform experience

• Basic understanding of building access control and security systems

• Valid driver's license for supporting multiple client locations

• Experience working in commercial real estate or corporate office environments

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.