Account Manager Assistant

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

Scope of Position

This highly motivated individual, as part of the Sales team, will support key initiatives by keeping projects organized, maintaining crossdepartment communication, and delivering strong customer service. The role includes crosstraining in core departments and handling tasks such as report creation, mass emails, and contractor map updates, with sales activities increasingly integrated as automations grow.

No direct reports.

This position reports to Inside Sales Manager. This role is onsite and is based in Escondido, California.

Primary Job Duties and Responsibilities

• Support the sales and account teams by managing administrative tasks such as updating customer files, saving documents and images to the server, and sending client follow-up emails

• Serve as a point of contact for client and team communications, including returning and taking messages, speaking with clients about the Leak Defense System, and collecting payment information.

• Maintaining and growing relationships with business partners and customers through tradeshows, insurance conferences, and virtual/in-person training

• Assist in coordinating project timelines, deliverables, and internal collaboration among team members

• Tracking deliverables and creating process documentation

• Maintain and manage client records, communication logs, and documentation in CRM systems

• Work efficiently across multiple platforms including CRM databases, Microsoft Office Suite, Microsoft Teams, and shared servers

• CRM system configuration, workflow setup, field creation and automated processes.

• Schedule and coordinate meetings, ensuring all necessary materials and updates are prepared

• Collaborate with various departments and delegate tasks as needed to ensure smooth operations

• Stay up-to-date on processes across multiple departments in order to evaluate departmental needs and help maintain clear procedures

• Assume responsibility for other projects and duties as assigned by the manager.

• Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)

Required Qualifications

• Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field is preferred

• 2+ years of progressive experience in customer service, sales support, administrative support or related professional roles.

• Excellent verbal and written communication skills

• Strong customer service orientation with a positive, team-focused attitude

• Technical proficiency including ability to operate scanners, printers, and computers in a professional environment

• Proven ability to manage workflows, multitask across platforms and prioritize task in a fast-paced, deadline -driven environment.

• Strong interpersonal skills and ability to coordinate with multiple team members

• Experience in sales and customer service preferred

• Experience in an administrative, sales support, or customer service role preferred

• Self-assured & proactive approach

Preferred Qualifications

• CRM systems (e.g., Salesforce, HubSpot, or similar)

• Microsoft Excel, Word, Office 365

• Microsoft Teams

General Applicable Company Competencies

• Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.

• Punctuality and dependability.

• Ability to be flexible and adapt to changing work priorities and stressful conditions.

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

• Maintain productive and collaborative relationships with other Watts employees.

• Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Escondido, California location (Monday - Friday). Your scheduled work hours will be communicated to you by your manager.

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.

• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

• Ability to read documents, use a computer, and perform data entry tasks.

• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.

• Ability to operate standard office equipment such as computers, printers, phones, and copiers.

• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range:

The expected salary range for this position is $25.40-$28.55 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LIOnsite

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.