Parking Enforcement Supervisor

The budgeted hiring salary/target range for this position is from the posted minimum to $77,284 annually, with salary placement based on skills, knowledge, and experience.

The University of California, Los Angeles provides approximately 22,000 parking spaces to accommodate the needs of a growing community of 80,000 staff, faculty, students, patients and visitors. All business units within UCLA Commuter & Parking Services (C&PS) work together to develop innovative parking customer service solutions and technologies to deliver a seamless customer experience. Under the direction of the Commuter & Parking Services Operation Manager, ensure appropriate customer service standards and behaviors are maintained and all front-line staff foster a culture of service excellence. Provide support for all operational units, including coordinating, planning, implementing for campus events, and maintenance related activities for parking enforcement. Directly supervise parking enforcement employees and provide supervision to employees who support parking enforcement and traffic direction operations. Using departmental standards, policies and operational guidelines, ensure that customer concerns or complaints regarding parking operations are addressed respectfully, professionally and in a timely manner. Develop, implement and monitor staff performance. Develop, implement, and monitor Parking Enforcement operational scheduling, including overtime shifts in support of campus events. Collaborate with campus partners in planning and implementing event support operations. Participate in training and development programs that support departmental service level requirements. Manage staff deployment plans and schedules to ensure appropriate operational coverage. Maintain, monitor and report on progress of quality improvement initiatives. Respond to core campus, medical area and offsite parking property emergencies during regular business hours and after hours.