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Service Dispatcher/Scheduling Coordinator

22nd Century Technologies, Inc.
Payrate: $15/hr. on w2
United States, Virginia, Richmond
Apr 15, 2026
Job Title: Service Dispatcher/Scheduling Coordinator Duration: 6+ months (Contract to Hire) Shift: 1st shift Location: Richmond, VA- 23228 Payrate: $15/hr. on w2 without benefits Job Description: A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing. Role & Responsibilities: Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated. Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements. Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule. Proactively distribute work orders for jobs daily. Adhere to scheduling guidelines and work order priority to manage schedule. Assist with the management and recording of non-productive technician time. Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.