Associate University Registrar, Data and Systems Operations

Associate University Registrar, Data and Systems Operations

About the Department

The Cornell University Office of the University Registrar (OUR) implements and monitors many academic and administrative policies in coordination with academic units, departments, colleges, and schools to facilitate faculty teaching and student learning. OUR acts as the steward of academic and student information. OUR champions the constant renewal of student information systems, adapts operations to changing academic needs, federal, state, and institution policies, and evaluates administrative processes for services improvements.

Enrollment representatives within Cornell's colleges, schools, and units regularly collaborate and partner with the Enrollment Division to accomplish the University's enrollment goals.

The Opportunity

The Office of the University Registrar has an Associate University Registrar, Data and Systems Operations position open on its Data and Systems Operations team.

The team provides system support, data analysis, and reporting for OUR, offices across campus, and external organizations. Led by the Associate University Registrar, Data and Systems Operations, the Data and Systems Operations team provides problem and issue resolution for a variety of business processes. The team participates in system and technology projects by providing business-specific knowledge, requirements, and leading and participating in implementations. The team frequently collaborates with stakeholders in all colleges and schools across Cornell University, Bursar, Division of Enrollment, and Cornell Information Technology.

The Associate University Registrar, Data and Systems Operations is responsible for configuration and maintenance of the Student Records module within the Student Information System (SIS). The Associate University Registrar must understand the dependencies and ensure integration between all modules within the SIS, such as Admissions, Student Financials, Financial Aid, and the student data warehouse. An understanding of the relationship between the SIS and other systems within OUR and those used in other areas throughout all Cornell University campuses is critical.

The Associate University Registrar, Data and Systems Operations will play a pivotal role in the Cornell Experience Modernization Initiative (CEMI), a multiyear effort to unify and modernize the university's administrative and systems, including student systems. As a key representative of the Office of the University Registrar, this position will actively engage in the design, testing, implementation, and continuous refinement of new, integrated processes and technologies that support enrollment, academic records, registration, degree processing/record closures, and student services. The role will collaborate closely with crosscampus partners, functional leads, and technical teams to ensure student record requirements are accurately reflected in the evolving CEMI ecosystem. By bringing deep operational expertise and a systemsoriented mindset, the Associate University Registrar will help streamline workflows, promote standardization, enhance data reliability, and contribute to the creation of a seamless, modernized experience for students, faculty, staff, and other Cornell stakeholders.

The Associate University Registrar, Data and Systems Operations reports to the Deputy University Registrar.

• Serve as the cross-functional, business, and technical leader for the SIS and other university systems supported by the Office of the University Registrar.

• Provide leadership in the support of existing applications that support undergraduate, graduate, and professional school academic programs.

• Support the day-to-day systems and technology operations of the Registrar's office by managing bug and error reporting, providing access to core systems and guiding operational staff in development of new solutions.

• Champion the use of university-wide systems for common functions to improve data quality, eliminate shadow systems, and reduce maintenance efforts and/or costs while addressing change management considerations.

• Lead and conduct in-depth analysis on how best to improve business processes. Define and lead documentation efforts on how to use the SIS and other systems to fulfill those requirements.

• Lead and participate in implementations of new systems.

• Supervise and oversee the work of the Data and Systems Operations team.

• Collaborate with cross-functional teams on issue resolution, system configuration, and the implementation of new technology solutions.

• Develop a culture of superior customer service when dealing with customer tickets, phone calls, and email communications.

This position is based in Ithaca, New York, however, the successful applicant may perform this role remotely anywhere within the United States.

What We Need

We seek a dynamic, collaborative professional who enjoys thinking innovatively, appreciates the challenges and rewards of team-oriented, remote-friendly work, and who can function exceptionally well within a large complex, world-class university.

The Individual must:

• Support the vision to improve system technologies used by OUR and all schools/colleges, academic departments, and administrative units across all campuses at Cornell University.

• In coordination with the Deputy University Registrar and the Senior Business Analyst, the Associate University Registrar will track, schedule, and plan for system upgrades, testing for new technologies and upgrades of existing tools already used by the OUR.

• Assist with planning and coordination of projects, training, academic policy, and documentation for end-users within the schools/colleges and central registrar offices.

• Acts as a steward for academic information and manages data for accuracy. Interprets data for optimal process and system use. Works with other groups as needed to define data feeds and analyze data.

• Collaborate with cross-functional teams on the technology map and implementation of new technology solutions.

Required Qualifications:

• Bachelor's degree and at least 3 years of experience, or equivalent combination of education and experience, in a student services office with an in-depth understanding of student records administration.

• Experience in gathering, analyzing, documenting, and modifying business requirements in academic student service areas.

• Experience in the use and configuration of enterprise Student Information Systems and Degree Audit tools.

• Experience in reporting, data analysis, and reporting tools such as Tableau, OAS and SIS delivered query tools.

• Experience leading and participating in technology implementation projects.

• Ability to communicate business-specific requirements, problems, issues, and solutions to technical and non-technical users.

• Familiarity with standard office software packages.

• Demonstrated skill in understanding cultural differences.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Experience with SQL, PeopleSoft/Tools, Perceptive Content, Canvas, Stellic, 25Live, CourseLeaf, or similar systems.

• Experience using student data mart and supporting dashboard reporting.

• Knowledge of areas providing student and academic support services: Bursar, Financial Aid, colleges and schools.

Application Information:

• A cover letter and resume are required for further consideration for this position. When applying through our system, please remember to attach your application materials (Cover Letter and Resume) in PDF format.

Rewards and Benefits

• This position is based in Ithaca, New York, however, the successful applicant may perform this role remotely anywhere within the United States. Employees who work remotely may receive multiple W-2 Forms depending on their work location.

• The New York Convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State.

• The university reserves the right to modify, suspend, revoke or terminate the remote work arrangement at any time.

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.

• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell

• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell

• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.

Visa sponsorship is not available for this position.

Cornell is an equal opportunity employer. For more information, visit hr.cornell.edu/eeo.

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