Senior Manager, WW Sales Enablement - Global eCommerce

Senior Manager, WW Sales Enablement - Global eCommerce

About the role:

We are seeking a dynamic and experienced Senior Manager, WW eCommerce Sales Transformation and Enablement to lead a comprehensive evolution of our global eCommerce Inside Sales Organization, across 4 geographies and spanning over 200 sellers. Foundational to this role is the assessment & solutioning of a broad set of consistent business challenges and needs by organizing into a global COE to enable scale, efficiency, and drive sales productivity. This role will be instrumental in optimizing our sales infrastructure, seller enablement, technology platforms, and data-driven insights to drive significant growth and efficiency.

Responsibilities:

Sales Infrastructure:

• Design, implement and manage a robust global sales infrastructure, including CRM, sales enablement tools, and reporting systems.
• Optimize sales processes and workflows to drive efficiency and productivity.
• Develop and maintain a comprehensive sales playbook and knowledge base.

Sales Training:

• Develop and deliver a consistent global sales training program, including onboarding, product training, and ongoing skill development.
• Foster a culture of continuous learning and improvement.
• Implement a performance management framework to track and measure sales team performance, across both inbound and relationship focused sales teams.

Sales Technology:

• Evaluate gaps within the current sales technology solution and develop a set of enhancements to improve team member productivity.
• Assess opportunities for AI tools to drive efficiency at scale.
• Drive adoption of new technologies & tools within the global sales organization.

Sales Data and Analytics:

• Establish a data-driven culture by leveraging analytics to identify trends, opportunities and areas of improvement.
• Develop and implement global sales key performance indicators (KPIs) and metrics to track sales performance.
• Work closely with internal external data analysts and business intelligence teams to generate actionable insights.

Sales Process Improvements:

• Continuously assess and optimize sales processes to improve efficiency and effectiveness.
• Identify and implement best practices to streamline sales operations.
• Collaborate with cross-functional teams (such as IT, marketing, segment strategy, merchandising, and category management) to ensure alignment and coordination.

Required Qualifications:

• Bachelor's degree in business, marketing, or related field.
• 12+ years of relevant experience in sales, sales operations or sales enablement, including leading teams to deliver results.
• Knowledge of both inbound and relationship selling is a must.

• Proven track record of leading successful sales transformation initiatives, with a strong drive for results within a dynamic and fast-paced matrixed organization.
• Deep understanding of sales methodologies, CRM systems, and sales enablement tools.
• Strong analytics skills and ability to interpret data to drive decision-making.
• Excellent communication and presentation skills.
• Ability to build strong relationships with sales teams, leadership, and cross-functional partners.
• Experience leading and managing a high-performing global team to deliver results to our customers while championing a working environment that embodies We Are Lenovo cultural values.