Customer Service Representative II

Summary

Responsible for assisting with bookings, reservations, and customer services for the City of Garland's Atrium at Granville Arts Center. Additional duties include coordination and execution of a variety of special events in coordination with other departments.

Pay Range: (Depending on qualifications and experience)

Work Schedule: Weekly work schedule includes days, nights, and weekends, and may include changes to the regular schedule based on the needs of operations

Essential Duties & Responsibilities

• Provide customer service on bookings and reservation of events, using venue systems and following established procedures.

• Assist customers in planning and executing events either in person, on the phone, or through email communications and serve as point of contact for clients. Update staff accordingly.

• Regularly give customer tours of facility and create/edit customer account records and information in venue systems.

• Collect fees and perform simple accounting duties.

• Perform basic audio visuals on light boards and understand different setup floorplans.

• Other duties as assigned.

Minimum Qualifications

• High School Diploma or GED.

• 1-3 years of related experience in a sales, hospitality or customer service environment using computer technologies, or an equivalent combination of education and experience sufficient to perform the job.

• Valid Class C Texas driver's license.

Physical Requirements & Work Environment

• Works in a typical office work environment but some physical labor is required.

• Occasional outdoor work as needed based on customer requests and city event support.