Operations Business Analyst I

The Business Operations Specialist I, Group Captive Solutions supports the efficient delivery of services to Aon-supported group captive clients. This role focuses on coordinating key operational processes, maintaining accurate data, and supporting internal and external stakeholders to ensure high-quality captive deliverables and client experiences. The Specialist works closely with the Operations Business Analyst, Group Captive Executives, Account Management, and other Aon partners to drive consistency, accuracy, and operational excellence across the Group Captive Solutions portfolio.

Key Responsibilities

• Captive Deliverables & Reporting
• Oversee the creation, quality review, and distribution of group captive deliverables to member companies, including:
• Board meeting materials
• Member Equity Statements
• Captive Renewal Proposals
• Captive Loss History Analyses
• Renewal Process Support
• Actively support and monitor the group captive renewal process, tracking key milestones and documentation.
• Coordinate with appropriate Aon resources, including Account Management, Brokerage, Aon Re, Aon Premium Finance, Group Captive Executives, Aon Client Services, and Fronting Carriers to ensure timely and accurate completion of renewal activities.

• Financial Data Management
• Maintain group captive financial data, including cede sheets and captive premium calculators, ensuring accuracy, version control, and appropriate documentation.

• Board Meeting Planning & Execution
• Work with Aon Global Meetings to identify, price, and coordinate venues and related activities for captive board and shareholder meetings.
• Provide on-site oversight of captive shareholder and board meetings, including coordination with local venue staff to ensure a seamless client experience.
• Support Raffles Account Executives with board meeting planning and logistics.

• Process & Procedure Development
• Partner with the Operations Business Analyst to formalize processes and procedures for teams working with Aon-supported group captives, driving consistency and scalability across the portfolio.
• Work closely with Group Captive Executives and Aon Client Services to identify and document opportunities for operational efficiency and process improvement.

• Onboarding & Documentation
• Formalize and maintain the onboarding process for all new group captive members, including the development and upkeep of formal workstream documentation and checklists.

• Marketing & Communications Support
• In collaboration with Aon's Marketing team, assist in the development and maintenance of group captive marketing materials, presentations, and client-facing collateral that support business development and retention efforts.

Required Experience & Qualifications

• Bachelor's degree in Business, Finance, Risk Management, or related field; or equivalent work experience.
• 1-3 years of professional experience in insurance, risk management, financial services, or an operations/analytical role preferred.
• Strong organizational skills with the ability to handle multiple projects and deadlines in a fast-paced environment.
• Demonstrated attention to detail and accuracy in data management and document preparation.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); experience with data tools or financial models is a plus.
• Strong written and verbal communication skills, with comfort interacting with internal stakeholders and client-facing colleagues.
• Ability to work both independently and collaboratively within a team environment.

The salary range for this position (intended for U.S. applicants) is $60,000 - $81,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

How we support our colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

#LI-HYBRID