Supervisor, Provider Licensing

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

The Provider Licensing Supervisor is responsible for the day-to-day operations in managing a team of Licensing Coordinators.

The Supervisor is also responsible for assisting in the development, implementation, enhancement and support of multiple process workflows, systems, and strategies. The Provider Licensing Supervisor is responsible for maintaining and reporting on team key performance indicators (KPIs) and service levels. They oversee daily operations of the Licensing Coordinators, monitoring activities to ensure they run efficiently and in compliance with state licensing board regulations and requirements. Additionally, they provide leadership, direction, coaching, recognition, motivation, and training to department personnel.

Essential Duties and Responsibilities

• Oversees the daily operations of the staff by: (35%)
  • Oversee work distribution and assignments among the team.
  • Approves timecards and requests for time off.
  • Communicates operational changes and updates to team members.
  • Leads, mentors, and motivates staff to cultivate a positive and productive workplace environment.
  • Participates in selecting, hiring, onboarding, and training of staff.
• Oversees the volume of provider licensing efforts by: (40%)
  • Assures the successful delivery of department KPIs.
  • Provides support and guidance to cross-functional support staff.
  • Monitors and reports licensing volumes and Service Levels to department leadership.
  • Assists staff with challenges and problem solving in real time, acting as point of escalation for providers and liaison to address inter-departmental issues, engaging with key stakeholders as needed.
• Ensures outstanding service delivery quality and timeframes by: (20%)
  • Conducts quality audits and provides employees with direct, positive and constructive feedback.
  • Identifies opportunities and develops process improvement initiatives
  • Receives and distributes changes to state regulations and requirements.
  • Develops and implements job aids and training tools.
• Support other activities and projects as assigned (5%)

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

Yes

Qualifications Expected for Position

• Bachelor's degree preferred
• 3-5 years' experience in health care/managed care, preferred
• Functional knowledge of nationwide provider licensing processes
• Good diction, voice quality and clarity of speech
• Strong analytical and problem-solving skills
• Demonstrated ability to lead, coach, develop effective teams
• Experience and knowledge of healthcare terms, processes and procedures
• Strong verbal and written communication skills and effectively communicate to all levels of constituents, including constituents, providers, licensing boards, and senior management
• Must have strong organizational and customer service skills
• Proficient in MS Word, Excel, PowerPoint
• Strong attention to detail
• Possess the ability to work on multiple projects, define tasks and assign priority level

Required license or credential needed to perform job: N/A

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

The below qualifications, knowledge, experience, and/or background are required for this role:

• High school degree or equivalent required

Work Environment

Office Remote Hybrid (Office & Remote)

Travel: 10%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

The base salary range for this position is$65,000 - $75,000.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed hereTeladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.