Associate Technical Account Manager

About the
Role:

Are you
passionate about learning new technology and building strong client
relationships? We're looking for an Associate Technical Account
Manager (ATAM) to help our multifamily residential clients get the most value
from Yardi's property management software solutions.

In this
role, you'll combine your technical aptitude and communication skills
to support clients through software setup, troubleshooting, and day-to-day use.
Whether it's answering a quick question or resolving a
challenge, you'll help clients have a smooth, successful
experience with our software.

You'll build expertise in
how Yardi's software supports every stage of the renter journey and equips
property managers with the tools for financial reporting, leasing, maintenance,
and more. As part of a collaborative team, you'll work closely with
clients and internal departments to deliver high-quality, solution-focused
support. If you're a quick learner who enjoys exploring technology
and making a positive impact for clients, we'd love to hear from you.

*** This position
requires flexibility for travel during the second week of employment for
training purposes. Training may be conducted locally or at an alternate
location based on business needs. Candidates should be prepared and available
to travel as required during this time. ***

What You'll Do:

• Provide technical
  software support, set-up, and implementation guidance to clients across a suite
  of products, delivering assistance via email and phone.
• Utilize your
  problem-solving skills to effectively troubleshoot application issues, overcome
  challenges, and deliver effective solutions.
• Apply your
  communication strengths to earn client trust through responsive support and
  clear guidance from set-up through ongoing success.
• Champion client
  success by sharing relevant product features, best practices, and personalized
  guidance.
• Collaborate with
  dynamic teams to quickly escalate and resolve challenges, helping deliver
  innovative solutions that make a real impact on our clients.
• Enjoy a
  continuous journey of learning as you master our products and industry trends
  to drive client success.

Who You Are:

• Bachelor's Degree
  in Business, Finance, Math, or Computer/Engineering Sciences; or an
  equivalent combination of education and experience.
• Comfortable
  providing live support via phone and email, confidently troubleshooting
  technical issues.
• A proactive
  problem-solver with a strong customer-focused mindset.
• Detail-oriented
  and process-driven, with a focus on accuracy and efficiency.
• Adaptable and
  flexible; you thrive in fast-paced, ever-changing environments.
• Skilled at
  building strong relationships and earning trust with clients.
• Driven to exceed
  expectations and deliver exceptional customer service.
• A quick learner
  who embraces new tools, technologies, and concepts.
• Naturally
  organized and able to prioritize tasks with clarity and confidence.

Ideal to
Have:

• Familiarity with
  property management or real estate software, particularly Yardi.
• Hands-on
  experience with technical support and application troubleshooting.

Real Estate
runs on Yardi. About Us:

Yardi pioneers
the property tech industry by seamlessly blending 40 years of tradition with
forward-thinking innovation. We've created a team of over 10,000
employees in over 40 locations around the globe dedicated to making great
real estate software products.

Discover the
Yardi Difference:

Yardi is more
than just a software company - we are dedicated to creating a positive impact
in our communities. Annually, Yardi extends philanthropic support to
organizations chosen by our employees. Our team has contributed to over 350
nonprofits globally, demonstrating our commitment to various causes
and communities.

Our award-winning
culture, consistently recognized by Glassdoor's prestigious "Best Place to
Work", fosters support, collaboration, and growth. We prioritize your
well-being with comprehensive benefits, including 100% paid employee medical
premiums, company profit-sharing plan, and flexible work arrangements.

#YardiCareers
#TeamYardi #hiring

$31.25/hr - $32.81/hr

All submissions
for open positions should be received through Yardi's applicant portal,
accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

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