IT Support Specialist II

Essential Job Responsibilities:

• Resolve escalated and complex IT support requests across hardware, software, networking, and access management
• Serve as a technical resource and informal mentor for IT Support Specialist I team members
• Provide in-person, remote, and desk-side support with a focus on first-call resolution and end-user satisfaction
• Troubleshoot intermediate-to-advanced issues across laptops, desktops, mobile devices, printers, VPN, and peripherals
• Support new hire onboarding and offboarding processes, ensuring complete and accurate provisioning and deprovisioning
• Administer user accounts, group memberships, and access permissions in Active Directory and Azure AD
• Deliver advanced application support for Microsoft 365, including configuration, troubleshooting, and user guidance
• Participate in hardware lifecycle management including procurement coordination, deployment, and refresh planning
• Identify recurring issues and collaborate with the team to develop knowledge base articles and permanent solutions
• Assist with IT projects, including system upgrades, migrations, and new technology rollouts
• Maintain and improve asset tracking accuracy and inventory management processes
• Follow and help enforce IT policies, security standards, and compliance requirements
• Travel as needed (up to 10%) to support remote or satellite locations

Skills & Competencies:

• Intermediate-to-advanced troubleshooting and root cause analysis
• Ability to manage competing priorities and a dynamic workload independently
• Strong interpersonal skills with the ability to guide and support junior team members
• Detail-oriented with high standards for documentation, asset accuracy, and follow-through
• Proactive mindset - identifies patterns, surfaces recurring issues, and drives solutions
• Comfortable working independently and as a collaborative team contributor
• Growing awareness of IT security practices and their application in daily support work

Additional Job Responsibilities:

• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and assigned

Required:

• 2-4 years of experience in IT support, desktop support, or a help desk environment
• Solid working knowledge of Windows 10/11, macOS, Android, and iOS operating systems
• Proficiency with Microsoft 365 administration and end-user support (Outlook, Teams, OneDrive, SharePoint)
• Experience with Active Directory and Azure AD user and group management
• Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity
• Experience with ITSM ticketing platforms and ITIL-aligned support processes
• Strong documentation skills with ability to create and maintain knowledge base content
• Customer-focused with strong communication skills across all levels of the organization
• Ability to travel occasionally (up to 10%) to support remote or satellite locations

DIVISION:

U.S. Venture will not offer sponsorship for employment status (including, but not limited to, H-1B, TN, E-3, F1, CPT, OPT, STEM OPT, visa status and other employmentbased nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a fulltime basis and must not require U.S. Venture's sponsorship to continue to work legally in the United States. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency except when there is a specific business need.

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.